Fertility2uReviews of fertility2u.com

Customer service is almost non-existent. They never reply to emails, their phone waiting times are horrendous ( around 1h) and whenever I’ve finally spoken to someone, they haven’t been too helpful or polite. They often make mistakes too, so you NEED to call them- only last time I had received a quote that was more than double the usual price, with no breakdown, and the only explanation was IT issues. Had I not known what prices to expect, I would have paid more than double. They also charge a lot for deliveries, regardless of the order amount or content.

The pharmacy didn’t put through my whole order but failed to tell me this and so when I discovered the missing medication, my clinic sent an alternative prescription which I had to then pay a second delivery charge for. Other than the fact that the missing medication would have derailed my entire treatment which they don’t seem to care about at all, I’m also out of pocket but they still haven’t sent me my refund. Had they mentioned that they didn’t have the first med in stock, my clinic would have resent the full prescription and I would have paid 1 delivery. For whatever reason, they don’t seem to understand this, it’s bizarre!! Please pay me my refund due.

Fertility2U messed up my prescription leading to an extremely stressful Boxing day trying to get hold of meds, a trip to a hospital two hours drive away to get hold of a new script, though still no meds and possibly an aborted cycle because of the delay in meds. They don't provide cover over the festive period. Delivery involves a full day at home because their delivery window is a full day. They were utterly incompetent at arranging the delivery, unclear with their comms. The meds they provide also seem to have a sooner expiry date than other providers meaning you're less likely to be able to use leftovers for future cycles. Make sure you check meds are all there when they arrive and use them in order of expiry date.

disgusting service, I guess earning money from delivery failures. denied giving the parcel to my husband( there was consent for it before) and for 45 /70 pounds for delivery you would expect them to give you a window not show up and then don't respond to the phone after 1h.. Nightmare..

Shocking at responding to you, the website states prices available upon request so you request a quote and they never get back to you.

One of the worst delivery experiences I've ever had. I’m not even sure they knocked on my door. I didn’t hear anything, so I immediately called back within two minutes to inquire, but no one answered the phone. Now, they’re asking me to pay for redelivery, which feels like complete robbery. This is absolutely unacceptable. National and Regional Pharmaceutical Associations, as well as Health Authorities, should look into these kinds of practices. Very disappointed with this service

Awful company. Clinics need to stop using them. Charging £70 for delivery on £800 worth of meds that don’t even need refrigeration is disgusting, they ought to be ashamed. As should the clinics forcing patients to use them. On top of that tracking doesn’t seem to work so can’t even track your very overpriced delivery.

Absolute nightmare!!! I don’t even know where to begin Pros: They are functional Cons: Unreliable No communication Incomplete order Wrong name first Then Wrong delivery address Stay WELL AWAY 😡