FenixStoreReviews of fenix-store.com

Fenix has the WORST customer service. Calls to their main support number go unanswered. I've been on hold for over 30 minutes. I ordered some batteries and they are hung up on Fenix's end. I was told to report that on Fenix's website but the only selection was not helpful. Now I have received "authorization" to return goods that were never received. Frustrating. It would be good to talk to a representative since Fenix's AI driven customer support simply SUCKS. Don't buy any Fenix products!! I certainly have purchased my last products from them.

They had a Buy-one-Get-one sale. Apparently, for the first time ever, it doesn't mean receiving the second item for free, it means I got a free pen (which obviously I don't need). They did answer my email, but they could care less. And I think that makes it worse. Avoid these people

Impossible to reach over the phone, refusing to honor warranty on my flashlight. Contacted corporate Fenix about non-responsive branch, they did nothing. Can't even pay a GOOD Fenix distributor to repair my flashlight, as Fenix has some policy restricting service/repairs only to the distributor you bought your light from.

I buy my flashlights from Fenix Store and receive the items in a timely manner. The flashlights them selves are of good quality and seem to be durable although one of the flashlights I bought stop working within the warranty period so I sent it in for repair. The problem is it came back with damage of deep scratches and nicks on the body. When I sent it in, it looked like new. I would expect that the item would be repaired without damaging it. They need to do better on the repairs. If they cannot repair it without damaging it, then they need to do the right thing and send the customer a new flashlight. At this point I will no longer buy from Fenix store.

Scammers, they don't send products but keep money.

I have a ld22 flashlight and the end cap switch works sometimes and other times it doesn’t work I called the fenix store and They asked for the serial number which I gave them but they said it’s not a good number that’s funny it came right off the light they were no help very rude and wanting me to submit all kind of forms wouldn’t even tell me if I could get a part for the light customer service sucks will never purchase their products again it’s all bsThey treat their customers like crap

Took my money from my card on November 26. I received an apology that they screwed up their fulfillment process on December 3. December 5th, their website is down. I’m out $80.

This is some fly-by-night operation that doesn't even have a phone for customer service. Ridiculous service. Try to get a refund - good luck with that