Fence Supply Online (Business Closed)Reviews of fencesupplyonline.com

Fence supply had what I needed and their shipping was reasonable and fast. One other company I researched wanted 2x the cost of my items for shipping. I'm very impressed with Fence Supply!!

I was shopping online for a welder and seen fence supply online had the model welder i wanted and was advertising it for great price compared to every one else. So I e-mailed fence supply online to ask if the welder i wanted was in stock.. I get a fast responce from Richard fish stating that the model# I inquired about was discontinued and no longer available. But yet it still listed for sale on site..any ways! Mr. Fish tells me he has the upgraded version of discontinued model I wanted for a super good price.. so good Mr. Fish had all competitors sale price beat by $300 or more.. so I asked him how do I buy it from him at the price he quoted.. he gave me a telephone number said to call and place order over phone.. then I asked how long does his company take to ship out instock items he replied usually 24-36 hours we ship ups. I purchased the welder and got order confirmation and my order was being prepared for shipment and that I will be notified soon as it ships out.. its been seven days since purchase. Mr.fish has not responded to any of my e-mails since he put in my order and processed my payment.. now seven days later and four un answered e-mails I'm getting upset and feeling more like a victim instead of a customer I call the store long story short they forgot to ship it out and blaming employees at their store in colorado.. This is what upsets me the most by what was told to me next is "we got a shipment of welders from manuf. but they all have chips missing they are on back order from manufacture.. so basically we have the welder but it needs a little brain.. I asked so when is it actually gona ship the guy said he would have a tracking number for me later on today... that never happened either

Only option was to purchase multiples of 10 pieces. Not very accomodating.

I placed a $1K+ order in August 2020, and my card was promptly charged. Five months later, I have not received the product I paid for. I have left MANY, MANY voice messages requesting a call back. Crickets. No one ever answers the phone, and no one has ever returned a call. I understand that the pandemic is causing delays in many industries, and I can make allowances for that, up to a point, if there is at least communication, but this silence for so long is totally unacceptable. I would suspect that the business had closed entirely, but the website is still up, and the phone system still answers and directs me to voice mail. I'm going to have to take more drastic measures immediately. Obviously, I cannot recommend this company. As far as I can tell, they have simply stolen my money.

Maria provided incredible customer service by answering my questions in a very timely manner and did everything in her control to make sure my order was handled and shipped as quickly as possible.

As of 8/18 AM I was disappointed. I was feeling as though I just was pushed aside. I have tried messaging on 8/10, 8/12, tried email 8/13 and again this morning after placing order in July. Since this morning, I spoke with the owner and feel confident my issues will be resolved. These are unusual times and there should be some give as a result on both sides. I appreciate the time and attention to my concerns and feel they will/are being addressed.

Ordered May 18th with 3-4 week delivery date from Susan. July 14th still no fence . After calling and emailing I was told it would arrive today. No fence arrived . Also no call.. no email .. no communication . Is this a real company ? 7-29 I would like to update my previous posting. The products arrived well packaged and are very sturdy and of high-quality. I’m quite happy with the quality of the fencing material. I understand that Covid may have impacted the shipping schedule and going forward I would only ask for some communication with delays . Susan was helpful and cooperative .

Great customer service. I am very satisfied with my purchase, with price and with customer service.