Fem ExcelReviews of femexcel.com

Response from Fem ExcelMay 11, 2025

Dear Cassandra We’re truly sorry to hear about your experience, and this is not the level of care we aim to provide. It’s completely understandable to feel frustrated when your appointments don’t go as planned, and you deserve better. We want to make this right. Our providers are dedicated to supporting our patients, and it’s disappointing to hear that your experience fell short. We’re currently looking into what happened to prevent this from happening again. If you’re willing to give us another chance, our support team would love to personally assist you in getting the care you deserve. Please reach out to us at 833-625-3392 or message us directly via your member portal so we can personally review your case and make this a priority. Thank you for bringing this to our attention — it helps us improve and provide the best possible care. — The Fem Excel Team

Response from Fem ExcelMay 11, 2025

Dear Allison We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention. Our goal is to ensure every patient feels supported and respected throughout their journey with us, and it’s disappointing to hear that we fell short in your case. We want to make this right. If you’re open to it, we’d love to connect you with a different provider who can better support you and ensure you get the care you deserve. Please reach out to our dedicated support team 833-625-3392 or message us directly via your member portal so we can personally review your case and resolve the issue as quickly as possible. Thank you for sharing your feedback — it helps us improve and provide the best possible care. — The Fem Excel Team

Response from Fem ExcelMay 11, 2025

We’re truly sorry to hear about your experience. That’s not the impression we want to leave, and it’s disappointing to hear that you felt like you weren’t given the clarity you deserved when making your decision. Your results and personal health journey are incredibly important to us, and you deserve clear communication every step of the way. We’ve requested our support team to investigate this matter and provide you with an update as soon as possible. In the meantime, if you have any other questions or concerns, please reach out to our dedicated support team at 833-625-3392 or message us directly via your member portal. Thank you for sharing your feedback — it helps us improve and provide the best possible care. — The Fem Excel Team

Response from Fem ExcelMay 11, 2025

Dear Kaitlyn, We’re sorry to hear that you never received a follow-up regarding your blood sample. That’s not the experience we want for our patients, and we completely understand how frustrating this must be. We’ve asked our support team to investigate this matter and provide you with an update as soon as possible. In the meantime, please feel free to reach out to our dedicated support team at 833-625-3392 or message us directly via your member portal for any additional questions or concerns. Thank you for bringing this to our attention — it helps us improve and provide the best possible care. — The Fem Excel Team

Response from Fem ExcelApr 23, 2025

Dear Erica We’re really sorry to hear that your experience with your provider didn’t meet expectations. That’s not the standard we aim for, and your feedback is taken seriously. We’d love the opportunity to make things right and ensure you feel fully supported in your care. If you're open to it, please reach out to our support team at 833-625-3392 so we can better understand what happened and connect you with someone who’s a better fit for your needs. Your comfort and trust are incredibly important to us. - The Fem Excel Team

Response from Fem ExcelApr 24, 2025

Dear Caroline We're genuinely sorry to hear about your frustration with communicating dosage concerns to your provider. That's definitely not the experience we aim to deliver, and we understand how important direct communication is when managing your treatment. We'd like the chance to resolve this quickly and get you connected directly with your provider to review your dosage and concerns in detail. Please reach out to our support team at 833-625-3392 or message us directly via your member portal, and we'll make sure you receive the personalized attention you deserve. Thank you for your feedback—it helps us improve. - The Fem Excel Team

Response from Fem ExcelApr 14, 2025

We’re really sorry to hear about your experience—it’s completely understandable to feel frustrated when you’ve followed the instructions and still run into issues. While our lab partners have strict requirements to ensure accuracy, we know how disappointing it is to be asked to redo a test, especially without a proactive update. We’d love the opportunity to follow up and make this right. Please reach out to us at 833-625-3392 or send us a message through your member portal, and we’ll personally review your case. Thank you again for your feedback. —The Fem Excel Team

Response from Fem ExcelApr 14, 2025

Thank you for reaching out—and I’m truly sorry for the delay and the frustration this has caused. That is not the experience we want any of our patients to have, and I completely understand how disappointing this must feel, especially when you were eager to begin treatment. I’ve escalated this right away to make sure your results are reviewed and our support team follows up as soon as possible. In the meantime, if you’d prefer to speak with someone directly or need immediate support, please don’t hesitate to reach out to us at 833-625-3392 or message us directly via your member portal Thank you again for your patience—and again, I’m so sorry for the delay.