Fem ExcelReviews of femexcel.com

Response from Fem ExcelJul 7, 2025

Dear Tonia, We're really sorry to hear about your experience, that’s definitely not the way we want anyone to start their journey with Fem Excel. We understand how frustrating it must have been to have your appointment canceled after such a long wait. To clarify, our system sends out two separate confirmation requests via text in the days leading up to the appointment to ensure you're still available. If we don’t receive a response to either, the appointment is automatically canceled to avoid holding slots for patients who may no longer be able to attend. We realize this can be confusing, especially if you received an email confirmation but missed the preceding texts, and we’re working on making our process even clearer moving forward. If you're open to it, we’d love to help get you rescheduled quickly and ensure everything goes smoothly this time. Please contact our support team at 833-625-3392 or message us through your member portal — we’re here to help. - The Fem Excel Team

Response from Fem ExcelJun 16, 2025

Hi Jacqueline, I'm so sorry to hear that the doctor never came online during your appointment, that’s absolutely not the experience we want for anyone. This has been forwarded to our support team to investigate, and they’ll be reaching out shortly to help reschedule or address any concerns directly. If you need anything in the meantime, please don’t hesitate to reach out, we want to make this right. Thanks The Fem Excel Team

Response from Fem ExcelJun 9, 2025

Hi Laurie, We’re truly sorry to hear you’re disappointed, and we completely understand how frustrating this can feel — especially while navigating something as challenging as menopause. You're correct that we don’t accept insurance, and we know that can be a barrier. Unfortunately, most insurance plans don't cover the kind of personalized, bioidentical hormone therapy that actually helps many women feel better. Staying outside of those limitations allows our providers to focus on what truly works — not just what insurance companies will reimburse. That said, we do our best to be transparent about this from the start. The fact that we don’t take insurance is clearly outlined on our website, in our FAQs. We’re also continuing to improve how and where we present that information to make it even easier to find. We appreciate your feedback — it helps us improve the experience for every woman we serve. — The Fem Excel Team

Response from Fem ExcelJun 9, 2025

Thank you for your feedback — we appreciate you sharing your experience. We’re sorry to hear that pricing didn’t feel clearly presented. We understand how important transparency is, especially for women managing PCOS and navigating care on a fixed income. While we include pricing details on our website, we’re working to make this information easier to access before the consultation. We also want to clarify why we don’t accept insurance — most plans don’t cover the kind of personalized, bioidentical hormone therapy we provide. Staying outside those limitations allows our experienced providers to offer care that truly addresses the root of hormonal imbalances. We’ll continue doing our best to ensure every woman knows what to expect before moving forward. If we can help clarify anything, our team is always here to support you. — The Fem Excel Team

Response from Fem ExcelJun 9, 2025

Hi Theresa, We’re truly sorry to hear about your experience and completely understand your frustration — especially after taking time off work and not receiving the support you deserved. That’s not the kind of experience we ever want for our patients. We’re actively looking into what happened with your appointment and the customer service interaction you described. It’s important to us that every woman feels heard, respected, and cared for — from the very first step. If you're open to it, we’d really appreciate the opportunity to make this right. Please reach out to us at (833) 625-3392 or message our support team directly through your portal so we can address your concerns personally. Thank you again for bringing this to our attention — your feedback helps us improve. — The Fem Excel Team

Response from Fem ExcelMay 28, 2025

Hi Tiffany Thank you for your feedback, and we're genuinely sorry to hear about your experience. We take patient concerns very seriously and want to assure you that you have every right to access your lab results. Once your lab results are available they are uploaded for you to view in your member portal and then also reviewed during your scheduled consultation with a licensed provider. We’d like to clarify this situation for you further. Please contact us at 833-625-3392 or message us directly via your member portal and so we can ensure your results are released to you promptly and securely. Thank you again for bringing this to our attention — we’re committed to improving and restoring your trust. Warm regards, The Fem Excel Team

Response from Fem ExcelMay 28, 2025

Dear Christina Thank you for taking the time to share your experience — we’re genuinely sorry for the confusion and the inconvenience you’ve faced. You’re absolutely right to expect clear communication, timely service, and transparency throughout the process, and we apologize that this has not been your experience so far. To clarify, we schedule consultations before lab results are back so our providers can begin understanding your symptoms and medical history right away. This helps us personalize your care from the start — not delay it. That said, we understand this approach may feel confusing without the right context, and we truly appreciate your trust as we guide you through the process. We also regret the delay and confusion regarding your test kit and tracking information. It sounds like our team could have done a better job explaining the status and resolving the issue more efficiently. We take this feedback seriously and are actively reviewing how we can improve both our shipping updates and support responsiveness. If there’s anything further we can do to assist, please don’t hesitate to call us at 833-625-3392 or message us directly via your member portal. Your concerns matter, and we’re here to help. Warm regards, The Fem Excel Team

Response from Fem ExcelMay 21, 2025

Hi Lanessa, I'm really sorry to hear about the confusion and frustration you've experienced — that’s absolutely not the experience we want for any of our patients. It sounds like there’s been some conflicting information, and I completely understand how that would feel frustrating and concerning. In some cases, a test kit may be placed on hold if a consultation hasn’t yet been completed, or if there's a missing confirmation. So we can give you a clear and accurate update on your order and next steps please reach out to our dedicated support team on 833-625-3392 or message us directly via your member portal so we can personally review your case. If you’d prefer to request a refund instead, we can also help guide you through that process — just let us know what you’d like to do, and we’ll make sure you’re taken care of. Thank you for your patience, and again, I’m really sorry for the inconvenience. Best regards, Kate Fem Excel Support Team