Fem ExcelReviews of femexcel.com

Response from Fem ExcelMay 11, 2025

Dear Nicole, We’re sorry to hear about the technical issues during your appointment and the confusion around your prescription and charges. That’s not the experience we want for our patients, and we understand how frustrating it can be to feel caught off guard. We’ve requested our support team to review your case and ensure you receive the assistance you need regarding your refund. In the meantime, if you have any additional questions or need further support, please reach out to our dedicated team at 833-625-3392 or message us directly via your member portal. Thank you for sharing your feedback. — The Fem Excel Team

Response from Fem ExcelApr 24, 2025

Dear Erica, Thank you for taking the time to share your experience — we’re truly sorry to hear about the frustration you encountered. We understand how disappointing it must have been to miss your initial visit and then wait without being seen. That’s not the kind of experience we want anyone to have, and we completely agree that your time should be respected just as much as ours. We’d love the chance to make this right and ensure you get the care and attention you deserve. Please reach out to our support team at 833-625-3392 or message us directly via your member portal so we can review what happened and help get things back on track. We truly value your feedback and hope to have the opportunity to turn your experience around. — The Fem Excel Team

Response from Fem ExcelApr 14, 2025

Hi Carissa, we're so sorry you haven't received your lab results yet—we completely understand how frustrating that delay can be. Results are typically available within 5 business days after your sample is processed, so we'd love to look into this for you. Please reach out to us at 833-625-3392 or message us through your member portal, and we’ll make sure you get the support you need right away. —The Fem Excel Team

Response from Fem ExcelApr 2, 2025

Dear Shandi Thank you for sharing your experience. We’re so glad to hear that you had a positive interaction with your provider, but we’re truly sorry for the confusion and frustration regarding pricing. That’s not the experience we want for any of our patients. To clarify, the $99 program fee is for ongoing medical support, provider visits, follow up blood tests and prescription management. Medication costs are separate and depend on your personalized treatment plan. We understand that clear communication about pricing is essential, and we sincerely apologize if this wasn’t made fully transparent upfront. Your trust is important to us, and we appreciate the opportunity to clarify and improve. Please don’t hesitate to reach out to our dedicated support team on 833-625-3392 or message us directly via your member portal if you need further assistance—we’re happy to help. Best, The Fem Excel Team