Noel S.
Charged before anything was done
I was told that My card would not be billed any more than the $4.95 for shipping the test kit. And then after blood work was tested,that then we would discuss billing and what cost would ensure. This is not I was told $4.95 for testing consult and review of my Blood work, waved fee for first month of hormone not even received blood test yet. What happened, Today in my account I see, I've already been I was billed an additional $90.60 out of my account without permission, something I explained at the beginning that I could not afford without knowing cost directly upfront. This now is starting to seem more like a scam than an actual interest in well-being.
Response from Fem ExcelJul 24, 2025
Hi Noel, thank you for your feedback. We understand how important it is to feel fully informed, especially when it comes to your care and finances. To clarify, the $4.95 covers the shipping of your test kit. The additional charge you mentioned was for medication that was approved and confirmed during your consultation with your provider. That said, we want every patient to feel comfortable and confident throughout the process. Since you expressed concern, that charge has already been refunded. If there’s anything more we can do to support you, please don’t hesitate to reach out to our team directly at 833-625-3392. We’re here to help and appreciate the opportunity to clear up any confusion. —The Fem Excel Team