FelinaReviews of felina.com

Ok so how this is still going is just beyond me at this stage!!!! They have robbed almost 500e of my money and nothing back to date, and credit card companies can only give you back the money since it was reported. This company was robbing for me during ONE year! Disgrace!!!

Purchased over $300 in bras and underwear...The underwear (lace) is junk. Like already fraying after a single use. Every pair. I am top heavy, so I wanted the Side Smoothing Bras -- LIES. The fabric on the sides is a cheap mesh. So you have your normal band and a cheap mesh band (talk about not looking smoothing) I Tried to return the unused items, couldnt even get a response from the company. If you're looking for quality, look elsewhere. This company sells junk. Also...shipping is a joke. Just a heads up.

Quality is very poor can’t get a hold of anyone to return or exchange the items they don’t answer their phones and it won’t let you request a return the website is always down and I sent a message about it and all I got was more ads! Ridiculous

In June I purchased 2 bras wore one found it to be uncomfortable so I returned 1. I have attempted for the last couple months to get my refund. They credited my account for $7.40 but refuses to refund the balance. Don’t believe their return policy. The policy states that credit will be given to the credit card it was purchased on. Now they want to credit me on PayPal. I do not have a PayPal account.

I have purchased from Felina for over 15 years. I recently purchased 2 NEW items that they do not normally sell but purchased them based on past purchasing experience with Felina. Total of $93.53. Returned them on time in original packaging. I was totally disappointed in quality of products. Were of extremely poor quality and totally mis-sized. XLs were actually more small to medium. Material was paper thin and poorly sewed. Horrible quality. Something you would see at a dollar store. Has Felina now partnered with countries that manufacture poor quality items? Appears so. Was reimbursed a TOTAL of $43.55. This is almost $50.00 less than what I originally paid for these horrible items. I have already reviewed the products and this return service online. I notified Felina immediately and requested to be reimbursed immediately and for them to rectify this situation. This experience has been horrible. I have lost total confidence in Felina.

Buyer beware. I ordered a bra from this company on May 28 and paid $45 using my credit card. It did not fit right so I returned it informing the company that I wanted a refund, not an exchange, and not an "in store credit." They acknowledged they received the return. They repeatedly attempted to get me to exchange for different merchandise which I rejected sticking to my original request for a refund. I received an email from them on June 22nd that said "your order has been refunded." The only problem was that I kept checking my credit card statement and the $45 was NEVER credited. I eventually had to initiate a "dispute" on the charges and my credit card company did credit me the money. This cannot be seen as a true "refund" just a good credit card company at work on behalf of their customers. They can't say you have been refunded without actually giving you your money back!

If you want to purchase or exchange, this company responds immediately. I have been on hold with Chat (to discuss my account) for 15 mins without one reply since the initial “Hi my name is, how can we help”?

Very poor customer service. No any response after sending many emails. No phone can be reached as well.