FelinaReviews of felina.com

paiement effectué et toujours pas de livraison malgré les relances par mail sans réponse... arnaque.

My wife placed an order online with Felina GMBH. After an initial email saying it was being prepared for shipment, nothing. No response to emails, there is no phone number for it on the web. I am looking for a fraud bureau in Germany if anyone knows it.

I order felina pijama set. I never received my order. I contacted Felina customer service multiple times, they said they replaced the order. Still didn’t receive anything. Its been more than a month now. I don’t recommend to order anything from them . Horrible service

Article beaucoup trop grand. Retourné dans les délais. Plusieurs mails avec preuve de retour depuis début octobre et toujours pas de remboursement!!!!!!!

The item I ordered sized very small. I processed an exchange for another size. Felina had me take pictures and upload TWICE not being satisfied with the first picture. Finally they approved the return. They sent me a return email with QR code, except there is NO QR code in the email for me to drop off items. Not to mention the $7 fee for the return! I have now wasted 2 weeks trying to place a simple order, no help from customer service. This is 2025. WAKE UP! I will never order from Felina again, and will make sure nobody I know orders from them either!

The absolute worst customer service I've ever dealt with. First, thier link doesn't work when I cancelled my order, causing it to ship. I even received a cancelled order confirmation. Second, I never opened the package and submitted a return WITH required pictures and they asked me to re upload different pictures that showed tags attached. The sealed bags werent even open and delivered less than an hour prior. Complete nonsense, and actually strange. I refuse to order one more product of theirs.

I ordered one item. I never received an order confirmation, an order number, shipping notice or a tracking number, then my package was in limbo for days. I was so infuriated that I decided, even if it did arrive, I wasn’t keeping it. When it finally did arrive, I opened the outer package to access the invoice, which clearly states, all product returns are free and will be accepted within 30 days of original purchase date. However, after completing the asinine return process which includes not only submitting a picture to prove that the tags are still attached, but then waiting for your return to be “approved”, I’m being charged seven dollars for return shipping fee. I disputed the charge with my bank and got a full refund. This was my first purchase from Felina and will be my last

Felina has deceptive return policy. Only companies with too many returns do not stand by their product. I was appalled to discover a $7 fee to return. No where was this stated BEFORE I ordered. 4 out of 5 pieces did not fit. How can one pair size small leggings fit an 8 year old and another pair fits loosely? The bra straps also designed for a 4 foot tall pre-teen. The quality of a certain shirt was terrible and totally not as described, yet they will not accept returns! Let that be a lesson - if a company does not stand behind their product, they KNOW it is not as advertised!!! Quality is always returnable. Felina is cheap and cheats the customer. Do not buy from them.