Jessica
I had a lovely experience working with…
I had a lovely experience working with Kelli to plan of everything but our Day of host left a lot to be desired. While he dazzled the crowd during the games; he was rude during set up. He asked us about disposal of the boxes the bicycles came in. When the venue manager said they didn't have any space in their bins, he said he wouldn't have space in his truck. I reminded him that the boxes could be broken down and surely they'd fit empty if they were able to fit while filled with bicycles. He stormed away while I was still talking. Then he left the boxes anyway, by tucking them behind a wall. I called to tell him he had to come back and get them, but I had to leave voicemail messages because he wouldn't pick up the phone. I texted him and he responded via text to tell me he was busy with another client and didn't have time to come back and get the boxes for 3 days. I had to head back to the venue to remove the boxes and I ended up being late for our company holiday party. It's unfortunate that a company with such a great purpose and sales staff, has poor execution due to one individual.
Response from Feet First EventertainmentApr 11, 2019
Hi Jessica. We are so shocked and sorry to hear that your experience was anything less than fantastic. In 30 years of business at literally thousands of events we have built our reputation on excellent service and fun experiences for our clients. While we may have "dazzled the crowd" it sounds like we came up short behind the scenes. We take your comments very seriously and we are looking into them. Please reach out to us directly at [email protected], so we can address the issue further. Again, our apologies.


