It’s a scam. I did not sign up for a subscription and yet they charged my card and sent products as if I did. You cannot cancel on their website. All you can do is delay the product delivery date. Even the link that says “Cancel, …” does not allow you to cancel. Buyer beware. You cannot delete your Credit card either. All you can do is email or text and wait. I did not have an account number on because I never signed up for an account/subscription. If you order one time, without a subscription, they will continue to charge you regardless and then make it impossible to cancel. SCAM. Influencers should be careful about supporting this brand.
JR
JP R.
I don't trust Dustin or his company
I don't trust Dustin or his company
IR
Ira R.
How bad is this tbh
How bad is this tbh, I was interested but reading your 1 stars I side with them. Do Better!
KA
Kaitlyn A.
Feel Goods took 6 months to pay me for my referrals, only did because of this review.
I really loved this product and used to promote it on my social media. The company initially offered a referral code (for even everyday people) where you could earn $20 back if someone with your code ordered. I earned some referral bonuses in September of 2024 and STILL have not been paid. I have contacted Feel Goods multiple times a month since then on Instagram, via email, their chat function on their website and even their texting number and all seem to be disconnected. They do not respond and I still have not been paid, yet they had NO problem charging me today for a subscription I forgot I even had.
In checking the comments of recent posts, I am not the only customer who is having issues reaching them, and I've even seen comments that the company changed their recipe/formula and didn't announce or let anyone know. It's pretty clear this company has HUGE issues and is most likely going under or already has. Stay away if you can!
EDIT: after 6 months of consistently contacting customer service via email, website chat, phone, and social media with either no response or an initial response then ghosting after I presented my issue, posting this review on trustpilot AND reaching out to the co-founder Brian Wong on social media seemed to do the trick. I have now been paid, but not without going to the literal end of the earth first. I contacted some folks on TikTok who have promoted Feel Goods with the same referral program I participated in to ask if they had been paid by FG and so far 100% who have gotten back to me have said "no, I haven't been paid."
It shouldn't take a Trustpilot review to be rightfully paid. Co-founder Brian Wong apologized if "some customer tickets slip through the cracks in his small team" but I counted the times I've contacted Feel Goods throughout the last 6 months and so far I've documented 16 times. The cracks must be enormous, I was flat out ignored. Brian also asked me (before I was paid, mind you) to edit my Trustpilot review, so here I am doing just that. Yes, I've been paid finally, but it seems only because I was the squeaky wheel. Do better, FeelGoods.
WR
Weird R.
Well for STARTERS I never recieved my…
Well for STARTERS I never recieved my package, I and when I tried to report it lost or stolen I get a response for no one. That AMA text number for the quickest response is a FLAT OUT LIE. I canceled my subscription and I'm definitely not ordering from them again.
ME
Mary Ellen M.
DO NOT BUY FROM THEM!!
DO NOT BUY FROM THEM!!! I ordered one of the gut health to try. Did not get a subscription for every month. Did not like the product. Today I find that my credit card has been charged again. I went to the site and went ahead and looked at my information and it has down that it is a subscription. I tried six or seven times to cancel it and it gets to the very last confirmation and then you get an error. You cannot cancel with this company. There’s no phone number and they do not return emails. This is a scam company.
Response from feelgoods.coJan 27, 2025
Hi Mary, sorry to hear about your experience with our product as well as managing your subscription. Trust us when we say we prioritize our customer's happiness with us both offline and online. Could you please send us an email at [email protected] with your order number? We'd be happy to provide a full refund for your order as well as help you cancel your subscription. Thank you!
TP
Tamara P.
Purchased a container one time to try
Purchased a container one time to try . 4weeks later I’m Charged almost twice the amount $76 for two containers. I have sent several emails to company to cancel and refund and have had no response. Had to file complaint with my CC Company! and of course there is no way on website to log into an account that was never made to cancel..the product was horrible as well . Another scam company
KE
Kevin
The guava hydration didn't taste good
The guava hydration didn't taste good, so I canceled the Subscription rather than deal with an exchange hassle. Then, they charged me again and said they shipped and couldn't stop the product- the day of email that they charged me, but that was a LIE. I tracked the package and it hasn't even been picked up yet! LYING TO KEEP MY MONEY AND THE PRODUCT SUCKS