FedexReviews of fedex.company

FedEx you delivered my package elsewhere! On top you accepted a signature from some stranger whose name is NOT on the package! What the hell

Absolutely Useless - waited in all day for a parcel to be collected - Fedex didn't turn up - I have now cancelled and will Never use this useless company ever again!

I had a scheduled shipment date for a very expensive computer to be delivered on April 3, 2021 (yesterday). I live in a secured building so I woke up early in the morning and sat in the window all day so I would not miss this important delivery. (My window is directly above the main entrance to the building.) At 2:38 pm I received a notification from FedEx that my package was delivered and signed for by me! Impossible and I live alone. I ran downstairs to check if by chance I somehow missed the delivery and looked for a door tag but there was none. I immediately contacted FedEx and filed a complaint. The customer service representatives (I called three separate times) all said something “odd” was going on because my package said delivered but it also showed three other scans on their end: “in transit, customer not home, and mis-delivery”. An investigation was started and I was given a case number and told someone would update me by the end of day. That never happened. Today I woke up and checked my tracking number and it said: “recipient refused package, shipped back to seller”. I called FedEx extremely upset and asked how in the world could I have received and signed for my package yesterday, yet today I refused to accept it? The customer service agent agreed that was impossible and that something “strange” was going on with my delivery. He went on to say that there was no way possible that my package was located where the tracking notification stated, because the site is closed for the weekend. So WHO is entering this false and fraudulent information? I was told that the case manager assigned to my case is off for the weekend and to expect a call sometime tomorrow. They would not give me the person’s name assigned to my case. I need my computer for work and I spent my hard earned money on it. I hate to say this, but it sounds like someone within FedEx tried to steal my computer and they are covering it up. Just my personal opinion. Whatever the case may be, FedEx needs to get to the bottom of it and contact me immediately.

I ordered some clothes which never arrived. Instead I got a package which contained a used face cream! They stole my items and replaced it! I was shocked how horribly dishonest people work there! I contacted customer care. They promised to look after it which of course never happened. I can't believe there are still companies who use them as a delivery service. Don't use fedex unless you want to throw your money in the bin. From now on I always double check it isn't fedex who deliveries from where I order.

I dont know where to begin. Shipment (813754513987) was due to arrive today. Marked as urgent and sent with International Priority. Has now been stuck in customs in Belgium for 2 days. Customs staff from Stansted Airport have been lying and advised its due to EORI number wrong. Lies. Customer service staff confirmed its live and working all ok and they have no idea why they didnt clear it, I have been on the phone from 9am until 10pm non stop. Been cut off 24 times and spent a total of 19 hours on hold. I have been promised a call back for 24 hours now. Nobody has called. Despite escalations to the highest point (or so they said) not a single person has called back. No calls, no emails. Customer escalations manager Jim from UK Customer Escalations office was on a 'break' when I called and unable to take my call which I thought was professional. Despite pleading it was a matter of life and death. I have now started a legal case and will sue for every penny lost due to staff lies and custom staff member lies turning it around on a customer (me) making it look like the delay was my fault. STAY AWAY!!

Do not trust FedEx customer service or drivers. They're terrible. I need my package from Dell so I can ship my laptop and they keep leaving door tags, promise I'll get it the next day (twice so far) and refused to make the driver come back 2nd day. Also, their website won't let me set up My Delivery to avoid future problems and their tech person still hasn't fixed the issue. Ridiculous. Worst customer service ever. If they fail again tomorrow will ask Dell to send me the packaging labels via UPS. No more chances.

My packages was supposed to be delivered Monday. Now it’s 3 days later and my delivery status is pending an has been sitting for 3 days. They tried to blame USPS but they don’t even have my package. I work for USPS don’t blame my company on ur mess ups. This is thee worse shipping company ever. How are they backed up when we deliver packages and mail daily an we are not backed up? They said they turned it over to USPS if that was true they would have a tracking number I’m not a dummy every package we get is scanned so it would show if we had it. Just tell the truth and say u lost it or that it’s still sitting not that you turned it over to USPS. My company is one of the best to deliver in a timely manner and I would have it by now! Just deliver my stuff. I would have put insurance on it had I known it was coming thru you guys.

My package came all beat up. The drivers never leave packages in the designated spot and even though I've contacted the company and was told they would pass the complaint to the proper people, I've never heard anything back and the problem still exists.