FedexReviews of fedex.company

You lost my package. No info whatsoever on your tracking page. Enjoy my peanut butter 😂

This is a company that makes an effort to make sure their customers are NEVER happy. I stayed home as my delivery was planned to be delivered today before 6PM - but since the last scan was in China 2 full days ago I decided to contact their so-called support line. The agent provided me with zero helpful information and told me 'some times there are delays', as if i weren't able to figure this out. When i askeed why the time for delivery was still marked as today she couldn't answer and told me to contact the sender. So now i have to contact the sender so they can ask Fedex to do the job they were paid to do. Obviously delays can happen - and that is fine. But Fedex you have ONE JOB and that is to keep us up to date with accurate delivery times so we know what to expect. But when it comes to that, it seems that you enjoy making your customers angry.

TERRIBLE! If I could have given no stars. Liars! Thieves! Fedex promised scheduled delivery on 1/20th but it arrived on 1/25th. FedEx is trying to blame 'no guarantee' on Covid 19 since March 2020. They abuse the policy by putting their interest before the client. They choose the worst route for the cargo from Beverly Hills to Memphis to Koeln in Germany to Cologne back to Koeln and then to Israel. There was no delay in custom. There was a delay in delivery just bc the route that was selected by FedEx making it cheaper for them knowing Consumers can make no claims for a refund. Well, I am going to dispute the charge and file a claim in Court. They are terrible!

Fedex should be avoided, they are worst of all the services. I've had two 'deliveries' in past few weeks where they just 'dump n run', don't even attempt to see if anyone is in or leave a card. First delivery was apparently stolen off front door step, second (this week) left in pouring rain and unusable by the time it was found. My experience is UPS, APC, Royal Mail & Amazon deliveries all make an effort to deliver safely. Hermes hit & miss, Fedex just miss. Premium brand, junk shop quality & zero customer care (no response to direct questions)

I think due to Fedex Global reputation, there is an expectation UK FedEx is professional. NO. Maybe different in other parts of UK but not around my way, Wallingford depot service was frustrating. Tracking record over several days kept saying time expected delivery, but then would switch to delivered. As homeworking I would go looking for parcel at neighbours and local shops, nope. Not good during pandemic. So call Fedex and told several times driver had pressed wrong button on devise and actually taken package back to depot as resident not in for signed delivery. We have CCTV, no one came near house on the three missed delivery occasions. Driver even added in resident signed for details as Mr P. PPPP, which is alot of accidental button pressing. Eventually got package delivered, by scruffy driver, 10 days late and packaging very damaged and dirty. Drivers Fed Ex van was a rust bucket, can't believe it had an MOT. Lady on customer phone service was really good, but clearly the service was Wallingford depot issue. Would not recommend use of this delivery company if live in Peterbrough.

Unfortunately I have to give a star. Doesn't deserve that. Ordered a package from the UK with christmas presents from our family, babies winter clothes in and a bottle of perfume a friend asked us to add. Everything was moving a long fine until it hit Turkey and was wrongly put into customs there. First I was advised a MSDS form would be needed. I tried to locate one and eventually had to pay for it. Oh wait, they changed their mind a MSDS form can't be used. Well that was a waste of time and money. So I asked could the perfume just be removed. No, I would need to pay for an external broker to to that. Now the package is valued at £600 and a honest broker said it wouldn't be worth doing it as it would cost more than that. Funny, I found out that fedex has a brokerage service and advised the clearance agent of that. Suddenly the perfume can be removed. Then I questioned why it was in customs in Turkey when the package was not destined for Turkey. Oh... a mistake. It will leave customs within 5 working days. 2 weeks later and nothing. When I ask the clearance agent what is happening. I get a response of "I'll update you" When? It's already wrongly been there for over 40 days. Seems 2022 is already creeping up on me. Fedex UK are just as bad. Response from customer service "There's a backlog in Turkish customs". Oh, well that's great. Just take my package out, as it shouldn't be there and that will clear an item off the backlog.

I used Parcelforce Worldwide, and paid £38 to send IMPORTANT DOCUMENTS from Oxfordshire to Malaga, Spain on a one-day Priority service. PFW tracking suggested that it is somewhere (they don’t know where) at a ‘National Hub’, but the lady at their Customer Service told me it was not their responsibility anyway, as it was Fedex who were handling it. I managed to find a Fedex tracking number (782351780211), but it has no information whatsoever on the package whereabouts. I emailed them and received an instant reply thanking me for using Fedex (I didn’t) and informing me that they too have no idea where my parcel is. THEY HAVE LOST MY IMPORTANT DOCUMENTS.

A replacement credit card was left in the middle of my driveway in the standard overnight mailer. Very disappointed in this service! I called Fed Ex to complain and was told I would receive a call back, which did not happen. The next day I tried their ‘chat’ option and after waiting in their que, was told no one was available to chat. POOR customer service. I realize delivery services are swamped, but this is really not acceptable.