FedexReviews of fedex.company

Delivery’s are always late or rescheduled. Drivers do not follow directions. Call to have package delivered 5 times in a week! Always being reassured the package will be there by end of day, not to arrive!!

AVOID FedEx! Lost package, then refused claim! Tracking number showed package was picked up by FedEx taken to Newton, NC warehouse on January 8, 2021 and never moved again. Check tracking # for yourself: 782216423006 Terrible customer service and not reliable. They are not trustworthy or reliable and do not care about your package or service.

I was home all three times that they claimed to have made delivery attempts, and also there was no delivery notice sticker left on front or back doors during any of those alleged delivery attempts. I called their office number and they just let it ring off the hook. For another delivery last week they faked the first delivery, while I was home and no sticker left; then made the delivery the next day while I was home again, but just tossed the package outside my apartment door where it could have been stolen. They've been doing this as far back as 2019 when I had to cancel a big order because they again had made no delivery attempts.

Tom Peters, Customer Service Guru, once rated FedEx as a company that had "A Passion for Customers". My experience this past week and in review of complaints against FedEx through Trustpilot prove that this accolade was lost long ago. I was expecting a package and received notification from Apple that my package would be delivered earlier than expected and on the 9th showed it was out for delivery by noon. I happened to be home and Noon came and went -- then a delivery update, by end of day -- still nothing. I checked the status online and discovered that a delivery attempt had been made! Quite annoyed with this, I called FedEx to voice my concern that no delivery attempt had been made -- I have the Nest footage to show that there was no attempt. The rep ignored this vital point and stated that this was due to bad weather -- wrong -- no bad weather, but she still ignored my concerns. Then she suggested I go to the distribution center to pick up the package which was about 50 minutes away and they closed at 8pm -- Also, Apple puts a restriction on delivery changes, so I would have gone there for nothing. Then the worst of it -- she tells me that my package wasn't supposed to deliver until the 16th anyway. Frustrated with this attitude I gave up. The next day, the status still showed out for delivery, but when I checked later that morning at 10:30, the FedEx site showed that the package delivery had been attempted at 10:00 am!! Again, I was home and nothing. I contacted FedEx again and shared my frustration over this and when asked who I could call to complain, I was told I would have to complain to Apple based on their agreement with FedEx -- even though FedEx is playing games with the delivery! I got nowhere! How could FedEx not care about how their business is perceived? What's the real story? So even though I attempted to work with Apple -- also frustrating, the package sits at the distribution center for 5 days until Apple decides when it should deliver. Even after asking for the restriction to be lifted, that request went into a black hole and when I inquired about the status, they said I should wait for at least 6 days before getting an update from the their transport team. Seriously? We will see come tomorrow if the package actually arrives! I won't be surprised if it doesn't arrive.

Slow update Shipping speeds are slow and no updates provided. It shouldn’t take 6 days to get product across the USA these days. Items sit after being picked up and slow tracking updates. UPS is better.

I ordered from Singapore to Prague, 1.2.2021 shipped by DHL, delivered 3.2.2021, price 1350 CZK (+-60USD) super fast and clear info tracking. BUT----- FEDEX Scheduled delivery: Monday, February 8, 2021 by 6:00 pm Great Britain to Czech republic It is the second delivery time they gave me..... I would xxx them 1.2.2021 picked - now 5.2.2021 nothing. Price ? 3xmore... 189 USD I saw the movie - Cast Away - haha. Expensive, amateurs, mistakes. Here is their TRACKING LOG... Look at it... If no covid it woukd be chaper to me to flight there and back... 2x This service is F You know what Never again. Amateurs.... local post office one leg man Friday, February 5, 2021 1:48 PM PRAGUE CZ International shipment release - Import 10:47 AM PRAGUE CZ In transit Paperwork available 7:28 AM PRAGUE CZ In transit Package available for clearance Thursday, February 4, 2021 5:50 PM PRAGUE CZ At destination sort facility 7:58 AM KOELN DE In transit 7:20 AM KOELN DE Departed FedEx location 2:08 AM KOELN DE In transit Wednesday, February 3, 2021 11:00 PM ROISSY CHARLES DE GAULLE CEDEX FR In transit 10:06 PM KOELN DE Arrived at FedEx location 9:19 PM ROISSY CHARLES DE GAULLE CEDEX FR In transit 9:16 PM ROISSY CHARLES DE GAULLE CEDEX FR Departed FedEx location 9:14 PM ROISSY CHARLES DE GAULLE CEDEX FR In transit 3:30 AM ROISSY CHARLES DE GAULLE CEDEX FR At local FedEx facility 3:30 AM ROISSY CHARLES DE GAULLE CEDEX FR In transit Tuesday, February 2, 2021 10:15 PM KOELN DE Arrived at FedEx location 9:27 PM ROISSY CHARLES DE GAULLE CEDEX FR Departed FedEx location 3:30 AM ROISSY CHARLES DE GAULLE CEDEX FR In transit 3:30 AM ROISSY CHARLES DE GAULLE CEDEX FR At local FedEx facility 2:31 AM ROISSY CHARLES DE GAULLE CEDEX FR In transit 12:51 AM ROISSY CHARLES DE GAULLE CEDEX FR Arrived at FedEx location Monday, February 1, 2021 9:18 PM MANCHESTER GB In transit 4:10 PM MANCHESTER GB In transit 1:29 PM WARRINGTON GB Picked up 4:44 AM Shipment information sent to FedEx

I'm not going to complain about the FedEx drivers, at least the guys who come out to my house - they're hardworking and honest. But the dispatchers and the people who schedule the runs and behind them, the customer service people, are seriously disjointed and need to improve. We had a very expensive item coming that first, FedEx attempted to deliver it (good so far) but then essentially lost track of it. A FedEx driver, making a different delivery, even contacted another driver to confirm this expensive item was on the other driver's truck (the other driver confirmed it was) and to commit the other driver to a delivery time later that afternoon. However, no-one showed and no-one contacted us. The online system only showed that a signature was needed. The customer service rep I finally got to talk to indicated the delivery would be attempted the next day, so I waited around all the next day but again, no-one showed and no-one contacted us. The online system had no updated information and the customer service rep could not tell me where the item was. Who believes it true that FedEx can't locate an item in transit? How could you remain in business if this were true? To conclude, I told the rep to have the item delivered to a local FedEx center, a Walgreens (again, if they didn't know where the package was, how could they have its endpoint changed? Very insulting of my intelligence.), but, lo and behold, the FedEx driver brought it to my house the next day. I don't know if this review is one or two stars since I actually eventually received the item, but here's my suggestions: tell the customer the actual truth about the shipment if they ask; keep your online systems current, and communicate with the customer if and why you can't make a delivery. I'm not going to be unreasonable if a driver can't make it, but being told one thing when something else is true - twice - is just bad business.

The drivers are a joke. Every time my chewy boxes are delivered, the driver leaves it propped in front of my gate door. This makes it seriously hard to open the gate door, without almost taking the door down. Not to mention NO MATTER THE WEATHER they always leave ANY PACKAGES in the weather, why can't they bring them to the porch. Do you hear or see out side dogs, I have inside dogs.