Bob
Products are very good quality and…
Products are very good quality and shipping was excellent. I’m extremely happy with the company and I’ll definitely do more business with them in the future
A top-rated U.S. commercial flagpoles store, Federal Flags offers quality American flags, flag poles, car dealer supplies & much more to market your business.
FederalFlags.com (federalflags.com) has 149 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Bob
Products are very good quality and shipping was excellent. I’m extremely happy with the company and I’ll definitely do more business with them in the future
Marvin
Product doesn't work as advertised
Response from FederalFlags.comMar 9, 2019
Hi Marvin, We're very sorry there was a problem with your product. We will be in touch with you Monday morning to see what we can do to correct the situation. Again, our sincere apologies. Federal Flags
John
Easy to install, and still working!
CHARLES T O.
Excellent product. Great customer service.
Dave M.
A very big thumbs up, 10 out of 10 to Lena Marie, we had a huge photo day and flags were destroyed, I called at last minute and she got them out in time, followed up with tracking and made me look like a hero, i don't have employees, but if I did, I would hire her, she is what customer service should be, easy and friendly, nice job
Donnie
Products not delivered anywhere near estimated times. All tracking numbers not found
Response from FederalFlags.comJan 11, 2019
Hello Donnnie. In this case, the common carrier had a delay in delivering your pole. This was completely out of our control. We sincerely apologize for any inconvenience this may have caused you. It is exceedingly rare that something like this happens.
Shirley S.
only issue was the missing NAFTA which is a requirement by Canada Customs. We opted to pay the duty but will request documentation on our next order.
Mark A. S.
We are the YMCA of Coastal Georgia. A not for profit organization. We ordered a flag pole and when we opened the package the pole was bent. We contacted Federal Flags but were told it was too late (It was two or three days) - "Sorry, there is nothing we can do". I called Federal Flags and left a message for someone to call me about this issue. I have yet to receive a call. Waiting for a response. -Mark Simons -District VP
Response from FederalFlags.comJan 11, 2019
Hello Mark. In this case, we were not notified of the problem with your flagpole until after it had been in your possession for over 2 months. As clearly indicated on all documents and packaging shipped with the flagpole it is required that any damage be noted within 5 days of delivery. This is so that we can file a claim with the trucking company for damage done in transit. Beyond 5 days they will not honor any claim. And, since the pole was signed for in good shape, then kept in your possession for 2 months before we were notified of any damage, we have no way of knowing when or how the damage occurred.