Don
We ordered custom glass mugs for our…
We ordered custom glass mugs for our daughter's wedding and were apprehensive because of some of the negative reviews. The order arrived early but some of the mugs were broken in shipping. I spoke with Alex and emailed him pictures of the damage, he said replacements would arrive before our date. I didn't hear anymore from them and assumed the worst. A coyote of days later I received an email stating the mugs had shipped. They arrived before the wedding by a different carrier than the first ones and undamaged. Communication during the replacement process could have been better but they gave us exactly what we ordered and on time. I would definitely order from them again.