Faultless Caster provides reliable casters for many mobility needs. Backed by Colson Group, the Global Leader in Casters and Wheels, Faultless sells industry-leading caster brands, including Albion, Shepherd, Jarvis, and Pemco. A large national fulfillment network provide local service and delivery for purchased casters.
Faultless Caster (faultlesscaster.com) has 119 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 14 reviews with 1 star · Clear filters
mark K.
I placed an order for casters on 5/2/19. On 5/10 I called to find out when my order would ship. I was told they were waiting for a component to complete the order. I've sent additional emails on 6/25 and 6/29 asking about my order but now I can't get a response. Very disappointed with Faultless Caster.
Justin K.
Seems like a quality product, I haven't actually put any weight on them yet but they look well made, definitely better than what the local stores have.
Response from Faultless CasterMay 13, 2019
Justin, Thanks for the review. Your comments seem pretty positive. However, my sales team and I aren't fully sure why the 1-star rating. If you'd like to talk more about any possible issues that occurred with your order, please contact us: https://www.faultlesscaster.com/
Jimmy H.
Order Date: 1/21/19 Notification of shipdate: 1/28/19 (item to ship 2/7/19) Notification of delay: 2/8/19 (item to ship 2/15/19) Today's Date: 2/12/19 Hopeful for 2/15 shipment. I hope I haven't been scammed.
Gregg M.
Ordered on-line from Faultless, had no idea that they are distributed by a local vender. The local vendor is at the mercy of Faultless. So they have no answers for me. We purchased on 1/24/2019 and haven't heard anything from Faultless since then, we are hounding the local distributor for answer. So in turn he hounding Faultless for answers.
UnHappy
Customer service has a very bad attitude. Casters were supposed to be here in 3 to 5 days and they were 24 days late. Did not receive any updates on my order until I called and asked about it. I had to put my project on hold because of the delay. I will seek other options next time for my projects.
Boyd S.
I ordered and paid for some casters from Faultless Caster over a month ago and the y have not yet arrived and now they are3 asking me to write a review. I`ve paid for the casters at the time I ordered them. If they were not in stock, the least they could have done was to let me know something. Pretty sorry, After they have your money, why go to the trouble to ship anything. Boyd Sprague 1807 St Paul Ave, Fayetteville, NC 910-484-2558