Jaye G.
Faucher Solutions (Formerly Veterans Carpet Cleaning)
I truly hate leaving negative reviews. But an employee of Faucher Solutions (formerly Veterans Carpet Cleaning) came to clean my carpet and didn’t bring his own water tank, which is standard. Instead he used the kitchen sink, and a hose that he connected to the pipe below must’ve slipped because there was water everywhere, soaking into and saturating the wooden cabinet containing the pipe and also a significant portion of the kitchen floor. I would have been forgiving even of that because mistakes do happen, but he didn’t inform me of the excessive water damage or offer to make it right when he was contacted about it, which is the bare minimum. I can no longer recommend this service.
Response from Faucher SolutionsFeb 28, 2026
We understand that this is an unfortunate situation, and we truly empathize with any stress this may have caused. However, the accusations being made are completely false. At Faucher Solutions, we do not connect to customers’ interior sinks as a water source for any service we provide. If a water connection were ever necessary, it would only be from an exterior spigot. Additionally, our vans are fully equipped with our own water supply, which allows us to complete services without relying on a customer’s plumbing. We have serviced this location multiple times in the past and have consistently operated using our onboard water system. Furthermore, we would never access or enter a customer’s sink cabinet for any reason during the time of our service. While we are sincerely sorry that this incident occurred, we can confidently state that Faucher Solutions was not the cause of any water damage or flooding in your home.