FaucetLine.comReviews of faucetline.com

Buyers beware! Do not order from this merchant-- learn from our mistake. 1) We purchased the 2 large orders and the website said it was in stock-- we called the merchant to double check it was in stock before ordering-- we were told yes yes it is in stock 100%. We placed the order online- and then within a day, get a phone call saying "sorry item is on back order!" Very deceitful! By then, our credit cards were charge and there was nothing we can do about the order but to wait. 2) To make things worse-- when the items arrived, they were missing parts!! (2 to be exact)- which made them unusable for installation. It looks like they pretty much got an old perhaps returned product and shipped it to us-- old product- NOT BRAND NEW as advertised! 3) When we called the company to tell them about the missing parts they start screaming at us over the phone-- my contractor was in the room and heard all this-- I am just trying to warn future customers of the dangers of using this company-- Now my whole renovation is delayed for DAYS until I order a new product from another more trustworthy vendor. These people are not trustworthy-- go somewhere else and by an extra 20 dollars for the item you want to buy- it will be worth it in the long run!

READ THEIR RETURNS POLICY. Yes they have cheap prices but they're unwilling to budge on their 25% returns policy (PLUS shipping) which is thievery at that amount. Nobody at their company could explain why, even though I cancelled the order hours after placing it, 25% had to be charged (usual companies are 10-15%, dept. stores free) and despite wanting to place an order with them for another sink of higher value, they were not willing to cut some slack. So I went elsewhere and found the same $280 sink for $3 but free shipping!!! They have lost a customer. They have lost money (apart from my stolen 25%) and I'll let as many people know about it as I can. Do business with more ethical companies instead of this.