FatCowReviews of fatcow.com

Our organization has been with Fatcow for about 14 years. Customer service used to suck in that I would be on hold for long periods (20-30 mins) to talk to a low level tech person when a problem arose that I needed help with.... The low level tech person would often not know the answer but would get advise from a level 2 tech person... That is a time consuming process for the customer especially if the low level tech has to bounce back and forth between the two parties to get the issue solved. In recent years they solved the time you wait to speak with a low level tech (bravo!) BUT... the low level tech now seems to know even less about hosting websites and databases and does all the communication with an offshore accent that is hard to understand. Not happy? Move your site to another company, right? Well, that is a major pain in the ass when you have to transfer a database and get the site running again. Shop around if you aren't a website developer with extensive knowledge in mysql and php and won't need much help from support. I pay extra for a VPS server for our organization's website. I used to be able to talk to a VPS team that really helped when I needed it. Now I get the same crap tech support the $4.95 a month folks get

Fatcow is a completely unethical. They will try scamming you. To clarify, they will try hacking you website. Then, they will call you attempting to upsell you to a sitelock(site security) package. And to let you know, they are owned by EIG. For this reason, we need to boycott any hosting company that is owned by EIG. I will never use any hosting company owned by EIG ever again. We need to fight back.

I deleted my Fatcow account 2 years ago but they still charge me every year and will not refund the charge. Even after I received emails from corporate.

I had a look at this hosting provider and was not ready to proceed.since then I've been bombarded by emails telling me to 'get on with it" basically. You can't unsubscribe without setting up an account, it's ridiculous

This company should not offer its services without fulfilling its promises. My credit card was charged when I notified fatcow's technical support and was promised that the problem would be taken care of within 2 days. It's five days later now and the problem is still the same. Calling the 1-888 number leads to endless waiting. I gave up after 30 minutes.

Scammers. I purchased a domain name for a year from Fat Cow with my credit card details. As I only wanted it for a year, I set it to manual renewal instead of auto-renewal and I also removed my credit card details. For some odd reason, despite placing it on manual renewal, it reverted automatically back to auto-renewal on two occasions, which I had to re-set it back to manual. Now Fat Cow went ahead by simply auto-renewing and charging my credit card whose information I had removed. I Spoke to their staff who refused to reverse the charge for the auto-renewal. Moreover, the charge by Fat Cow took place even before the expiration of the domain. It speaks volume of their operations and desperation when they are so hard up that it and its staff needs to behave some unethically. Just stay away from this company.

Still the worst company to ever do business with : tried being an affiliate and and even supporting them. Refused to do a refund : give me my passwords : in order to stop automatic payments : fraud and scam

The most horrible company on the planet 1. They brought our sites down continuously through their errors 2. They illegally used our credit cards and claimed they knew nothing of it 3. The Slammed the phone on us repeatedly. 4. They purposely accumulate reports of malware, and dont tell you until the last moment, after 6 months, and bring your sites down, and then you are forced to immediately buy protection from them to save your business. 5.We bought protection (sitelock) and they stil didnt protect us, brought our sites down, and charged us more 6. They charge for SSL where other great companies dont. 7. None of the assistants you speak to actually work forthe company. They are all call centre people who know nothing, and issue tickets. So, by calling, nothing gets fixed. Horrible, horrible, horrible hosting company. We were damaged tremendously, and in the end we and all our associates left. When you see Fatcow ... run