FatCowReviews of fatcow.com

Can not publish site! No technical support and the live chat is a joke.

Horrible! First their service is unreliable. Then I cant get to my control panel most of the time it says to many redirects. They do not have any tech support. They charge double than what the others charge. I have been using them since 2008 as my secondary hosting company. I am transfering all my domains to Godaddy. Fatcow will be out of business in the next couple of years (my prediction)

Tech support is nonexistent. I've been a customer for over ten years, and I can't even get tech support to talk to me. I signed up with them because they were positioned as an eco-friendly option, compared to others at the time. Now I'm finding that the company is less and less English-speaking, less and less reliable technically, and less and less willing to provide even long-time customers with anything that resembles support. I've spent a lot of money for a pretty basic business website that has been non-functional for months because FatCow refuses to support me.

I've had the absolute worst experience with their domain services. I tried to make a simple DNS change A WEEK AGO and my changes still are not live. I've contacted support every day and have got the run around and them saying there is no issue, until today when they finally confirmed they do have an issue on their end and it will take another 24 hours to resolve. Completely unacceptable given these are changes that generally should take minutes and it will be over a week to resolve, and hopefully it actually is resolved tomorrow - I have no confidence given the experience thus far.

I received a 2.5% increase (from $118 to $296 ($178)) in my plan with no advanced notice. The $ were taken out automatically months before renewal was due, FC phone support is disconnected, they say the cost is due to 1. Rising cost of technology and support resources. 2. To control inflation. This is completely unacceptable. Seems like a cause for a class action.

Fatcow started out for me as a cheap way to host a domain and single email for many years. Over time, that decision became a huge nightmare as they slowly eliminated all forms of customer service and technical support to the point now where they have completely eliminated phone support. I tried transferring everything to another larger provider and I'm still dealing with the issues for a "cheap service". Do not use this company for anything - the end.

They host my domain and with it my email. My emails either go into peoples spam, I get a bounce back or worst of all not delivered and I don't know it. You can not call and talk to anyone at all. Only customer support is chat that will take a min of 30 minutes for a 5 minute conversation. I have contacted them nine times with same issue and they say they are working to resolve an issue where spammer share the same ip. This has been about 4 month of being strung along, time for a new host

I have given FatCow one star out of charity. They used to be a solid 5. For weeks now I'm getting bouncebacks from hotmail and other government accounts. The URL on FatCows email is server is spam blocked. Despite numerous service chats to their call centre in India they haven't fixed the problem. I get the same caned answers, about rotating IP which they either don't do, or do to further blocked URL's. I've heard all manner of excuses for the problem but FatCow aren't providing the service I'm paying for. If they have an issue with Microsoft then they need to sort it out, not me. So I won't be resubscribing to FatCow and I suggest you find a reliable ISP.