FastSpring Reviews | Read Customer Reviews of fastspring.com

FastSpring Reviews | Read Customer Reviews of fastspring.com

FastSpring reviews

Showing 248 reviews with 1 star · Clear filters

Padrom
Oct 12, 2025
Unreliable Service and Missing License
I was charged twice for the PDF-XChange Editor Single User License on October 11, 2025. One payment went through, but no license or activation code was ever received. Support responses were slow and ineffective. I am in contact with European consumer protection authorities regarding this issue, to prevent this company from distributing products within the EU if such practices continue. Buyers should be very cautious when dealing with FastSpring. Report similar incidents to the FTC, IC3, and BBB.
Response from FastSpringOct 13, 2025
Thank you for your feedback and submitting a ticket. We're sorry about the double charge and missing license. This is unacceptable. We'll follow up with our support team now to ensure you receive your license and refund for the duplicate charge. We take these concerns seriously and appreciate you bringing this to our attention.
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Chris J.
Oct 10, 2025
Scam
Scam. Geld wurde abgebucht aber die Leistung nicht erbracht.
Response from FastSpringOct 13, 2025
Es tut uns leid, dass Sie bezahlt haben, aber die Leistung nicht erhalten haben. Das ist inakzeptabel. Um Ihnen zu helfen: https://fastspring.com/consumer-support-form/look-up-charge/ Wir nehmen diese Beschwerde ernst und möchten das Problem lösen. Vielen Dank, dass Sie uns kontaktiert haben.
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Auby R.
Oct 8, 2025
Unable to complete purchase along with many others
Unable to complete purchase with Fastspring for a software upgrade (Akai). None of the available purchasing options (GPay, CC, PayPal, etc.) are working for many users attempting to purchase as indicated by forum posts the last 5 days. Vague error messages and generic canned responses from Fastspring, not inspiring confidence. They are about to cost a sale from me and I am sure many others. Stay away.
Response from FastSpringOct 8, 2025
Thank you for your feedback. We're sorry you and other users are unable to complete purchases for the Akai software upgrade. That's very frustrating, especially with multiple payment methods failing. To help us investigate this issue affecting multiple users: https://fastspring.com/consumer-support-form/ We take these widespread payment issues seriously and want to resolve them. Thank you for bringing this to our attention.
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Steve H.
Oct 3, 2025
Always failure
They always fail when trying to make a purchase with some vague error about not accepting payments at this time. I'm not sure why companies use their services at all.
Response from FastSpringOct 3, 2025
Thank you for your feedback. We're sorry you're experiencing repeated payment failures with vague error messages. That's very frustrating. To help us investigate what's causing these issues: https://fastspring.com/consumer-support-form/ We'd like to understand what's blocking your purchases and work to resolve it. Thank you for bringing this to our attention.
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vito
Sep 18, 2025
Attenzione, rischio di truffa!
Attenzione, ho subito un vero e proprio furto da questa azienda. Nel settembre 2024 ho scaricato l'app FamilyTime su Google Play. L'app si è rivelata del tutto inutile e quindi ho provveduto a cancellarla poco tempo dopo averla disinstallata. A settembre 2025 mi trovo un addebito su PayPal per il rinnovo annuale dell'app. Inutile dire che non ho mai richiesto o approvato il rinnovo di un'app da me disinstallata quasi dieci mesi fa a causa della sua inutilità . FastSpring si è rifiutata di restituirmi la cifra che mi ha sottratto contro la mia volontà e in mancanza di ogni mia autorizzazione. PayPal non mi ha offerto alcuna protezione e/o supporto.
Response from FastSpringSep 18, 2025
Ci dispiace per l'addebito non autorizzato per il rinnovo dell'app FamilyTime. È frustrante essere addebitati per un'app disinstallata mesi fa. Per aiutarla con questo problema di fatturazione: https://fastspring.com/consumer-support-form/look-up-charge/ Prendiamo seriamente questi reclami di addebiti non autorizzati. Grazie per averci contattato.
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Grey B.
Sep 11, 2025
Garbage company, designed by clowns.
Garbage company. Good luck buying anything through their garbage service. Blows my mind that any company would trust these flunkie clowns with their business.
Response from FastSpringSep 15, 2025
Thank you for your feedback. We're sorry about your frustrating experience. If you encountered payment issues, please submit details here: https://fastspring.com/consumer-support-form/
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Jacob R.
Sep 8, 2025
Absolutely terrible
Absolutely terrible. We run a software as a service subcription. 2 1/2 years in, fastspring just turns off the account one day because they need to verify our account even though they verified us when we started up. Zero warnings, zero requests for information, and now, over 10 days later and they still have not re-activated our account. Totally unacceptable, we have angry customers, new customers calling in confused why the site isnt working properly and we are just stuck while our "ticket" gets passed around IT purgatory. No support phone numbers, no one we can talk to, just a generic email you send your request to and hope. I expect better for all the money theyve taken from us.
Response from FastSpringSep 9, 2025
Thank you for bringing this to our attention. We're truly sorry about your account being deactivated without warning after 2+ years. We understand the serious impact on your business and customers. We care about your business and will flag this issue to our support team for immediate attention. Update 9/10/25: Please rest assured that we have now reactivated your store so you can resume normal operations. We are committed to ensuring a smoother experience moving forward and are here to support you every step of the way.
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eddie E.
Aug 29, 2025
Abzockerladen!
Habe über Monate 35€ bei Paypal abgezogen bekommen ohne Angabe wofür. Ich habe bei Paypal jetzt einen Fall eröffnet und Fastspring BV wurde recht zugesprochen! Die Einzugsermächtigung wurde aber jetzt von Paypal gestoppt. Aber die über 200€ sind einfach weg! Ich habe Fastspring mehrfach kontaktiert. Sie wissen nicht wofür ich da bezahlt habe.
Response from FastSpringSep 4, 2025
Es tut uns leid wegen der unautorisierten Abbuchungen über mehrere Monate. 200€ zu verlieren ist sehr ärgerlich. "FS*," "PP*FS," oder "FSPRG" bedeutet eine Zahlung über FastSpring. Bitte nutzen Sie unser Formular: https://fastspring.com/consumer-support-form/look-up-charge/ Wir helfen bei der Klärung und Rückerstattung.
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