FastSpring Reviews | Read Customer Reviews of fastspring.com

FastSpring Reviews | Read Customer Reviews of fastspring.com

FastSpring reviews

Showing 248 reviews with 1 star · Clear filters

Rick P.
Nov 27, 2025
I'm trying to buy multiple software…
I'm trying to buy multiple software apps during Black Friday, and most work fine, as long as the payment method is anything other than FastSpring. Every transaction fails, yet any other payment processing company's site works fine. I've had this problem in the past, and it's very frustrating, not to mention such a loss for the companies I can't buy from.
Response from FastSpringNov 28, 2025
Thank you for your feedback. We're sorry to hear you're experiencing payment failures during Black Friday sales - that's especially frustrating when trying to take advantage of deals. Could you please submit your details here https://fastspring.com/consumer-support-form/ and through the Trustpilot information request system so we can investigate what's blocking your transactions? This will help us properly match your review to your support ticket and escalate to our team. We appreciate your patience.
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Mahmoud B.
Nov 24, 2025
This company is a scam!
This company should be investigated, they are a total scam and the companies working with also and I mean it, because you cannot work with a shady partner if you are not shady yourself. So the problem it's either they don't know how to charge over VAT in different coutries and use complex ticketing and customer support to hide behind shady procedures, they refused to share information about where they operate also, but my believe is that they charge over VAT illegally in purpuse to make more money.
Response from FastSpringNov 24, 2025
We're sorry to hear about your concerns regarding VAT charges. FastSpring has been in business for over 20 years and we comply with VAT regulations in all countries where we operate. Could you please submit your details here https://fastspring.com/consumer-support-form/ and through the Trustpilot information request system so we can review your specific VAT charges? This will help us properly match your review to your support ticket and escalate to our team. We appreciate your feedback.
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Marit P.
Nov 21, 2025
Now I see that you have already…
Now I see that you have already deducted the amount without my approval! Please pay the amount back! Fraudster! Thank you for everything that turned out well in the end!
Response from FastSpringNov 21, 2025
Thank you for bringing this to our attention. We're sorry to hear about the unauthorized deduction. That is frustrating. Could you please submit your details here https://fastspring.com/consumer-support-form/look-up-charge/ and through the Trustpilot information request system so we can investigate this charge? This will help us properly match your review to your support ticket and escalate to our team. Thank you for your patience.
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Marit P.
Nov 21, 2025
Jag testade gratisversionen och efter…
Jag testade gratisversionen och efter detta kom meddelande att min betalning gått igenom utan att jag beställt varan! Bedrägeri!
Response from FastSpringNov 21, 2025
Tack för att du kontaktar oss. Vi är ledsna att höra om den oauktoriserade betalningen efter att du testade gratisversionen. Kan du vänligen skicka in dina uppgifter här https://fastspring.com/consumer-support-form/look-up-charge/ och genom Trustpilots informationsförfrågningssystem så att vi kan undersöka denna betalning? Detta hjälper oss att matcha din recension med ditt supportärende och eskalera till vårt team. Tack för ditt tålamod.
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Karsten W.
Nov 19, 2025
Ich habe nichts bestellt und bin…
Ich habe nichts bestellt und bin dennoch über PayPal per Lastschrift erheblich belastet worden. Auf meinen Einwand bei orders kam ein Hinweis auf eine andere E-Mail-Adresse zurück, die aber nicht adressierbar ist. Gezielter Betrug ist nicht auszuschließen. Die monatlich angekündigten Lastschrift habe ich gekündigt und die Aktuelle zurückgeholt. Was macht PayPal? Wie seriös ist dieser amerikanische Zahlungsdienstleister noch??
Response from FastSpringNov 21, 2025
Vielen Dank, dass Sie uns kontaktiert haben. Es tut uns leid, von diesen unautorisierten Abbuchungen über PayPal zu hören. Könnten Sie bitte Ihre Details hier https://fastspring.com/consumer-support-form/look-up-charge/ und über das Trustpilot-Informationsanfragesystem einreichen, damit wir diese Abbuchungen untersuchen können? Dies hilft uns, Ihre Bewertung mit Ihrem Support-Ticket abzugleichen und an unser Team zu eskalieren. Vielen Dank für Ihre Geduld.
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Gary C.
Nov 19, 2025
Their system refuses all payment…
Their system refuses all payment methods, Trying to purchase a business service for my company and ended up giving up and going to somewhere that doesn't use fastspring.
Response from FastSpringNov 21, 2025
Thank you for your feedback. We're sorry to hear our system refused all your payment methods - that's frustrating, especially when trying to make a business purchase. Could you please submit your details here https://fastspring.com/consumer-support-form/ and through the Trustpilot information request system so we can investigate [specific issue]? This will help us properly match your review to your support ticket and escalate to our team.
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Benjamin M.
Nov 18, 2025
Took money from my card without…
Took money from my card without authorisation Have revoicer account and did a one time payment for credits Was charged a month later without authorisation Terrible customer service Give me my money back!!
Response from FastSpringNov 21, 2025
Thank you for bringing this to our attention. We're sorry to hear about the unauthorized charge on your Revoicer account. We've escalated this to our support team. Could you please submit your details here so we can track your case and help resolve this? https://fastspring.com/consumer-support-form/look-up-charge/
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Harry H.
Nov 16, 2025
Horrible
Horrible. Avoid. They are basically scammers.
Response from FastSpringNov 21, 2025
Thank you for bringing this to our attention. We're sorry to hear about your experience. Could you please submit your details here so we can look into what happened? https://fastspring.com/consumer-support-form/ We appreciate your feedback.
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