Linda
I contacted FastSpring about a double…
I contacted FastSpring about a double billing on my account. They had the matter resolved and returned the overcharge within a week.

Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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IT & Communication · Spring Valley, California
Excellent

IT & Communication · San Francisco, California
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IT & Communication · San Francisco, California
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IT & Communication · Los Angeles, California
Excellent
Showing 331 reviews with 5 stars · Clear filters
Linda
I contacted FastSpring about a double billing on my account. They had the matter resolved and returned the overcharge within a week.
F D M.
The members of both Teams were professional, polite, helpful and very patient during their dealings with my requests. I was in contact with both sides of the whole organisation (FastSpring and Simplitec) and on all occasions I was met with the same positive attitudes as described above. Once again, my sincere thanks to all the Team's members.
Colin
I got.my.money.back! My.mistake.at.point.of.sale. Tried.to.cancel.twenty.minutes.later.....too.late! Much.admin.followed. But.money.back.with.me-HAPPY.MAN
Raul
Very well attended. The refund was made in a timely manner. Good attention.
Michael M.
Sehr guter Support. Mein Prblem wurde unbürokratisch gelöst.
Michael
Fastspring.com is not only an outstanding e-commerce company, but also an exemplary human enterprise. Their staff are extremely helpful and know how to solve the needs and problems of their customers. They are always ready to take the extra step to make sure every customer is completely satisfied. The company is also highly engaged in CSR projects such as the use of 100% renewable energy and access to education for all. I can fully recommend Fastspring.com for its human philosophy and commitment to society.
William W.
If you have a problem they will listen! First you must make sure you have described your "problem" in full detail. This organization is reasonable and they will listen to a legitimate concern.
kev D.
quick response to email. action was taken in less than a day.