Fernando S.
Good response time
Good response time

Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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IT & Communication · Spring Valley, California
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IT & Communication · San Francisco, California
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IT & Communication · San Francisco, California
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IT & Communication · Los Angeles, California
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Showing 331 reviews with 5 stars · Clear filters
Fernando S.
Good response time
Saravanakarthikeyan
It was a very good approach and kindness towards the customers till the problem get resolved. Thanks to the team fastspring.
Benayad A.
Great support team, they solved the problem in 24 hours after my claim
Richard P.
I had a situation where my PayPal account had been hacked. Once they knew what had happened I was refunded and the Hacker shut down. FastSpring put my at rest. I am so greatful.
stephen H.
Went on chat with a problem and got a response immediately and was sorted in a couple of days. Normally with past experience in my life it never happens or if it does its weeks or months so this was experience was totally 5 star 🌟 😊
h B.
fast and competent
Howard G.
I had a problem with a payment request to my bank being rejected and asked fastspring if they could help as my bank said they had no record of the request. FastSpring were great and sent me a screenshot of the request and the rejection which helped me to sort things out very quickly.
Kathy P.
Support was quick to respond and supplied the necessary information that I lacked.