Demetrick
I like that they reach back out to me…
I like that they reach back out to me to resolve my concerns.

Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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IT & Communication · Spring Valley, California
Excellent

IT & Communication · San Francisco, California
Excellent

IT & Communication · San Francisco, California
Excellent

IT & Communication · Los Angeles, California
Excellent
Showing 28 reviews with 4 stars · Clear filters
Demetrick
I like that they reach back out to me to resolve my concerns.
Elliot L.
I received my Refund, I’m glad everything worked out. It seemed my refund wasn’t to be, however it worked.
Myay Pyant Thu L.
I was very depressed when I couldn't pay for my bot subscription. But, They solved it quickly and it was convenient. thank you.
Marc W.
They promised and then provided the refund I requested for the useless Freemake software. They could have been a bit quicker though.
Miguel
At first, it didn't accept payment. After I tried with a second email address and it went through. A few seconds later received invoice and license key in my email.
Response from FastSpringAug 25, 2022
Hi Miguel — thank you so much for this feedback!
Trần Anh T.
I got refunded after i gave bad review inclued number ticket to FastSpring. Thank you .
Response from FastSpringJul 14, 2020
Hi, Trần Anh Tú. We confirmed with our Finance team that there was a pre-auth hold for the funds. However, we were able to manually push the refund today, July 14, 2020, so you should expect your account to reflect these changes within a few business days. If you have any questions please respond to your support ticket directly. Thank you!
Alex C.
The setup is really easy and it has lots of features that a B&M can use. It is really easy to manage your orders and subscription. With the latest update their support got really bad and it is really important for an e-commerce user to have support on thier back. It should get better as soon as possible.
Beatrix W.
Fastspring is a solid ecommerce platform. There are cheaper ones around. But Fastspring has a good set of features which are very well documented. I don't have to use code. But I could use it if I want. Support is outstanding.