FastSpringReviews of fastspring.com

I forgot to cancel a subscription. The support answered within one hour and I got a refund.

Great customer service. Quick, easy, and helpful!

I pre-ordered a genealogy program...months ago! In the meantime...my email changed...and the notice that it was now available as well as the avialability to download it wasn't there! When I learned that the program was now ready...and a few messages back and forth with the FastSpring staff, my order was located and they helped to get my new email attached to the order. I was able to down load this order safely today and totally appreciate the kindess and patience of several people (at least: Alexander, Douglas S. and Mia) in answering my messages and helping find this order! Each of these messages were responded to PROMPTLY! For a "tad", I wondered if I had ordered from a bogus company. NOT SO! THANK YOU!

Once I contacted FastSpring about having multiple subscriptions for a single App, Communication and prompt corrections was made! Thank You to FastSpring!

Worst experience and company ever.

Avevo un problema con un pagamento dovuto ad una mia svista... mi hanno risposto entro qualche ora, risolto subito il problema... La persona con cui ho parlato era molto cordiale

My first experience with FastSpring went well, considering that the only option to communicate with them is by e-mail, that normally does not go well with a lot of online e-commerce companies I asked for a refund and attached the invoice the next day I got an e-mail with a new invoice for the refund and a note saying they where happy to help and if there was anything else they could help with, the refund showed up on my statement within the next two days. That showed me that they can be trusted and care about there customers.

A relatively complex problem was solved promptly and professionally.