Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
fastspring.com
Website
fastspring.com
Category
IT & Communication
Location
Santa Barbara, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 67% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
wasted 2 weeks of my time trying to set this up. constantly asking for info they can get through companies house. Kevin, Senior onboarding specialist was slow to respond, vague and disengaged. ill take my company to paddle or elsewhere. i would avoid and save yourself the hassle honestly.
Response from FastSpringAug 24, 2026
Thank you for bringing this to our attention. We're sorry to hear about your frustrating onboarding experience over the past two weeks. That's not the level of service we aim to provide.
We've flagged this to our team for review. Could you please submit your details here: https://fastspring.com/contact/seller-support/ and through the Trustpilot information request system so we can understand what went wrong and learn from this experience?
We appreciate your feedback.
DC
Davide C.
Unexpected $214.92 renewal with almost no transparency
FastSpring placed an unexpected $214.92 authorization on my PayPal account for the renewal of a WooCommerce plugin. The payment description identified the merchant as “Bright Market LLC dba FastSpring” and displayed only the truncated product reference “[wpunit_store] Advan…,” making it unnecessarily difficult to understand what I was actually being charged for.
After investigating the transaction myself, I discovered that the $199 subtotal corresponded to the Advanced Woo Search Agency plan, which covers 25 websites. We operate one WooCommerce website. The appropriate Personal plan costs $79 per year.
I immediately contacted FastSpring and requested that the subscription be changed to the Personal tier and that the $129.60 difference, including tax, be returned. At this point, I have received only an automated confirmation that a support case was created.
A payment company handling subscriptions should clearly identify the product, subscription tier, billing period, renewal price, and actual software provider before processing a charge. Customers should not have to conduct their own research to understand a $214.92 withdrawal from their account.
I will update this review if FastSpring promptly corrects the subscription and returns the difference. Until then, this has been an opaque and unacceptable billing experience.
Response from FastSpringJul 31, 2026
Thank you for bringing this to our attention. We're sorry to hear about the confusion with your subscription renewal and the lack of clarity in the billing description.
Thank you for opening a support ticket today, and we want to follow up on this promptly. We've flagged your case with our support team to follow up.
We appreciate your feedback about billing transparency - it's important, and we want to help resolve this for you right away.
AH
Ali H.
Do NOT trust FastSpring!!!
If I could give zero stars, I would. I purchased a product that I later discovered was managed by FastSpring, only to have an illegitimate charge to my bank account a year later. I did NOT subscribe to anything. I’ve googled the site, tried to find ‘contact us’ details, but nothing. STAY AWAY FROM THIS ‘COMPANY’ if it can even be called that. I’m taking further action to resolve my bank charge issue. FastSpring is NOT to be trusted.
Response from FastSpringJul 28, 2026
Thank you for bringing this to our attention. We're truly sorry to hear about the unauthorized charge to your bank account and your difficulty reaching us - that's concerning, and we want to help.
FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your bank statement may indicate a charge from a company that uses FastSpring to process online transactions.
To investigate this charge immediately, please submit your details here: https://fastspring.com/consumer-support-form/look-up-charge/
You can also contact us directly at https://fastspring.com/consumer-support/
We take unauthorized charges very seriously and want to help resolve this for you right away.
AS
arthur S.
Terrible service.
Terrible service.
I purchased a Jetico software product through this company. My payment could not be processed using multiple different bank cards, and their support team kept giving incompetent responses, repeatedly blaming my bank. In the end, this turned out not to be true. Jetico eventually gave me a one-year subscription free of charge, and somehow we managed to complete the payment. However, I am still receiving emails demanding payment. At this point, the support team has stopped responding altogether.
Do not choose this company as your payment processing partner. Failed payments and lost customers are exactly what you can expect.
Response from FastSpringJul 6, 2026
Thank you for bringing this to our attention. We're sorry to hear about the payment failures you experienced with your Jetico purchase and the continued payment demand emails.
We've escalated this to our support team to investigate further. We appreciate your feedback and want to look into what happened.
WE
William E.
American First Credit Union will block…
American First Credit Union will block payments to fast spring as having too many complains or problems to do business with---NEED I SAY ANYTHING FURTHER!
Response from FastSpringJun 29, 2026
Thank you for bringing this to our attention. We're concerned to hear about potential payment blocking from American First Credit Union and would like to investigate this further.
Could you please provide us with more details:
When did you attempt this transaction?
Did you receive a specific error message or communication from your bank?
The email address associated with your account?
Please submit this information here https://fastspring.com/consumer-support-form/ so we can escalate to our payments team and look into this immediately.
We appreciate you bringing this to our attention.
GT
George T.
My merchant account was terminated today after 7 years.
Hey there, today morning i woke up with a mail stating our merchant account is disabled due to the high risk i think? I've been using them for 7 years at this point, they were amazing, payment went through properly, easy to use for my clients, everything was a dream, no disputes, no chargebacks, i have a perfect record, at some point i become very ill, i was diagnosed with GBS and im paralyzed for the last 2 -3 years, my income is my service i provide to my amazing clients who still with us since 2016/2017.
Now my business, my bread and my ability to work was taken away from me, no hard feelings towards FastSpring! They were amazing throughout the way! Super supportive, helpful, their technology is super user friendly, and my clients loved it
PS, prior that mail i was threatened regarding my website, after an attempt to buy it from me, the person weren't happy that i declined the offer, than i received another message from the same person, that he will make my life miserable, 2 days later i get an email regarding termination.
I have a Terminal / SIP, and other payment methods i offer my clients, locally we accept swift transfers, paypal alternatives, invoices, but FastSpring was our clients favorite, no matter what people say, FastSpring is still in my opinion the best one on the market, I'm just disappointed, since everything i do is done through love and i care about my clients and i provide authentic services that shouldn't be considered bad or against tos, Search Engine Optimization, Social Signals, Campaign Building, everything to start up small creators, merchants, local food restaurants, etc.
I wish someone could review my case again, and im happy to let you come see how i operate and prove that im not doing anything that goes against any norms, since 2012 doing that, at 2019 it was the moment I've decided to look for more options and im glad i Tackled upon FastSpring,
Thank you for almost 7 Years of service i truly appreciate that ❤️
Response from FastSpringJun 15, 2026
Update:
Thank you again for sharing your story, and we're genuinely sorry for the stress this has caused, especially given your health challenges and the threats you've received from a competitor.
We want to be completely transparent: our decision was not influenced by outside complaints or the competitor's threats. Our termination was based solely on our routine compliance review of your website, which found that your primary product offerings (YouTube Views, Likes, Subscribers, Comments, and similar metrics) fall strictly under our unsupported products policy.
Because this is a fundamental restriction, the termination must remain final, and we cannot reinstate your account.
We realize this is not the answer you were hoping for, and we genuinely appreciate your kind words and 7 years with us.
---
Thank you for sharing this with us, and we're truly sorry to hear about your account termination and the difficult circumstances you're facing with your GBS diagnosis.
Your 7-year history with FastSpring speaks for itself and it matters deeply to us. The timing of the account closure following the threat you received is also something we take very seriously and will investigate.
We've escalated your case immediately for review. We genuinely appreciate your 7 years of partnership and your kind words about our service.
We'll be in touch very soon.
CU
customer
Dubious sales
Thought I was buying software outright for £19.99, no mention of a subscription anywhere, it's not until you've paid and activated said software that you are told you will be charged £19.99 every 3 months, the software doesn't even work. At best they have some very dubious sales techiques, if I'm being totally honest I would say they are scammers.
Response from FastSpringJun 9, 2026
Thank you for bringing this to our attention. We're sorry to hear about the confusion regarding subscription billing and that the software isn't working as expected.
FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions.
We've escalated this to our support team. Could you please submit your details here https://fastspring.com/consumer-support-form/look-up-charge/ and through the Trustpilot information request system so we can investigate the subscription disclosure and the product issue? This will help us properly match your review to your support ticket and look into what happened.
We appreciate your feedback.
SS
Saman S.
Unauthorised Subscription Charges
In my experience, this company has acted dishonestly and exploitatively. They took my payment details, failed to provide the service promised, and then, the following month, charged me hundreds of pounds for a subscription I never knowingly authorised. This felt like a deliberate and deceptive attempt to take money without consent. I strongly advise others to avoid giving them any bank or card information, to read every term with extreme caution, and to check their statements carefully for unauthorised charges.
Response from FastSpringJun 3, 2026
Thank you for bringing this to our attention. We're sorry to hear about the unauthorized charges and your frustration with the service.
FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions.
We've escalated this to our support team. Could you please submit your details here https://fastspring.com/consumer-support-form/look-up-charge/ and through the Trustpilot information request system so we can investigate which company's service this relates to and help resolve the unauthorized charges? This will help us properly match your review to your support ticket and get this sorted.
We take unauthorized charges very seriously and want to help.
Thank you for your patience.
