Sanela C.
Very professional and efficient.
Very professional and efficient.
Response from FastSpringJan 7, 2026
Thank you so much for this positive feedback! We're happy to hear our service was very professional and efficient.

Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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IT & Communication · Spring Valley, California
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Showing 331 reviews with 5 stars · Clear filters
Sanela C.
Very professional and efficient.
Response from FastSpringJan 7, 2026
Thank you so much for this positive feedback! We're happy to hear our service was very professional and efficient.
Patrick H.
very helpful and kind service!
Response from FastSpringJan 7, 2026
Thank you so much for this positive feedback! We're delighted to hear our service was both helpful and kind.
David B.
Someone in the admin department of my company reached out to me for help with a change that FastSpring had made to their system. I didn't understand the situation so I reached out to FastSpring support, as I often do. Beth got back to me, and ultimately arranged for a zoom session with my co-worker (someone who is not technical) and got her sorted out. And displayed a great level of kindness all along the way. I reach out to FastSpring support because they are consistently good, and sometimes, like this time, they are great.
Response from FastSpringJan 7, 2026
Thank you so much for sharing this wonderful story! We're thrilled that Beth was able to help your co-worker through the Zoom session and made the experience so positive with her kindness. It means a lot to hear that you consistently turn to FastSpring support because of our reliability - and that we sometimes exceed even those expectations. We truly appreciate you taking the time to share this detailed feedback!
Thomas S.
Quick response, efficient answer
Response from FastSpringJan 7, 2026
Thank you so much for this positive feedback! We're delighted that our team provided a quick response and efficient solution.
James W.
Support handled my request very quickly.
GIESEN
Ein Support der nun wirklich super ist. Angeschrieben per Mail und in 2 Tagen war alles zu meiner Zufriedenheit erledigt. Vielen Dank!
Response from FastSpringDec 5, 2025
Vielen Dank für dieses wunderbare Feedback! Wir freuen uns sehr, dass unser Support-Team Ihr Anliegen innerhalb von 2 Tagen zu Ihrer Zufriedenheit lösen konnte. Wir werden Ihre freundlichen Worte an unser Team weiterleiten. Es bedeutet uns viel zu hören, dass wir exzellenten Service bieten konnten! Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre positive Erfahrung zu teilen!
Anthony B.
I reached out for help with a tax exempt order. The seller was a smaller company and so was not able to respond quickly, but I needed someone to respond quickly because it was a Black Friday deal. I contacted FastSpring with my Tax Exempt info and they got back to me within a few hours, providing a custom link for the tax exempt order.
Response from FastSpringDec 5, 2025
Thank you so much for this wonderful feedback! We're thrilled that we could help you quickly with your tax exempt order during Black Friday - especially on the day before Thanksgiving! It's great to hear that our custom link solution worked well for your situation. We'll share your kind words with our team. We truly appreciate you taking the time to recognize our fast response and helpful service!
Karlheinz M.
Schnelle Reaktion auf die Anfrage und schnelle Hilfe. Mein Problem wurde zur vollsten Zufriedenheit gelöst.
Response from FastSpringDec 5, 2025
Vielen Dank für dieses großartige Feedback! Wir freuen uns sehr, dass wir schnell auf Ihre Anfrage reagieren und Ihr Problem zu Ihrer vollsten Zufriedenheit lösen konnten. Wir werden Ihre freundlichen Worte an unser Team weiterleiten. Es bedeutet uns viel zu hören, dass wir Ihnen so gut helfen konnten! Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre positive Erfahrung zu teilen!