FastSpringReviews of fastspring.com

Response from FastSpringFeb 1, 2024

„FS*”, „PP*FS” lub „FSPRG” w Twoim sprawozdaniu finansowym może oznaczać opłatę naliczoną przez firmę korzystającą z usługi FastSpring do przetwarzania transakcji online. Aby uzyskać pomoc dotyczącą usługi FastSpring, odwiedź stronę: https://fastspring.com/consumer-support/ lub przejdź bezpośrednio tutaj, aby sprawdzić, za co została naliczona opłata: https://fastspring.com/consumer-support-form/look-up- opłata/

Response from FastSpringFeb 1, 2024

Hi Shahidul, We're sorry the notice was not enough for you and other sellers. We have been listening more closely to our sellers' concerns with our changes with risk screening and aim to do better in future communications. After over 18 years in business, we’ve built up a large number of customers who either use FastSpring as a backup or may maintain their FastSpring account despite only using FastSpring for a small amount of their sales. As the number of such customers have grown over the years, the administrative costs of risk audits have grown quite high, so we decided to introduce this fee. To clarify more on your comments above, as a payment provider, FastSpring is required to perform ongoing risk assessments on all of our customers in order to comply with various regulations and rules. For customers processing more than $5,000 per year through the FastSpring platform, ongoing risk assessments are free. For customers processing less than $5,000 per year through FastSpring (e.g. using FastSpring as a failover / backup payment solution) there is a $150 per year fee to cover the administrative costs of ongoing risk assessments which isn’t fully covered by FastSpring’s fees for customers processing less than $5,000 per year. If you’d like more information on the fee or have additional concerns, please contact us at [email protected].

Response from FastSpringJan 22, 2024

Thanks for being a former customer for over 10 years! We're sorry the notice was not enough for you and other sellers. We have been listening more closely to our sellers' concerns with our changes with risk screening and aim to do better in future communications. After over 18 years in business, we’ve built up a large number of customers who either use FastSpring as a backup or may maintain their FastSpring account despite only using FastSpring for a small amount of their sales. As the number of such customers have grown over the years, the administrative costs of risk audits have grown quite high, so we decided to introduce this fee. To clarify more on your comments above, as a payment provider, FastSpring is required to perform ongoing risk assessments on all of our customers in order to comply with various regulations and rules. For customers processing more than $5,000 per year through the FastSpring platform, ongoing risk assessments are free. For customers processing less than $5,000 per year through FastSpring (e.g. using FastSpring as a failover / backup payment solution) there is a $150 per year fee to cover the administrative costs of ongoing risk assessments which isn’t fully covered by FastSpring’s fees for customers processing less than $5,000 per year. If you’d like more information on the fee or have additional concerns, please contact us at [email protected].

Response from FastSpringJan 9, 2024

Hi Andrew, Thank you for being a customer for over a decade! We're sorry the notice was not enough for you and other sellers. We have been listening more closely to our sellers' concerns with our changes with risk screening and aim to do better in future communications. Your open ticket is being reviewed right now to see how we can make things right. After over 18 years in business, we’ve built up a large number of customers who either use FastSpring as a backup or may maintain their FastSpring account despite only using FastSpring for a small amount of their sales. As the number of such customers have grown over the years, the administrative costs of risk audits have grown quite high, so we decided to introduce this fee.

Response from FastSpringJan 8, 2024

"FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. For FastSpring support, visit: https://fastspring.com/consumer-support/, or go directly here to look up what the charge was for: https://fastspring.com/consumer-support-form/look-up-charge/

Response from FastSpringJan 4, 2024

Hi James, Thank you for being a customer for 3 years! We're sorry the notice felt like a threat and was not enough for you and other sellers. We have been listening more closely to our sellers' concerns with our changes with risk screening and aim to do better in future communications. After over 18 years in business, we’ve built up a large number of customers who either use FastSpring as a backup or may maintain their FastSpring account despite only using FastSpring for a small amount of their sales. As the number of such customers have grown over the years, the administrative costs of risk audits have grown quite high, so we decided to introduce this fee. To clarify more on your comments above, as a payment provider, FastSpring is required to perform ongoing risk assessments on all of our customers in order to comply with various regulations and rules. For customers processing more than $5,000 annually through the FastSpring platform, ongoing risk assessments are free. For customers processing less than $5,000 annually through FastSpring (e.g. using FastSpring as a failover / backup payment solution) there is a $150 per year fee to cover the administrative costs of ongoing risk assessments which isn’t fully covered by FastSpring’s fees for customers processing less than $5,000 annually. If you’d like more information on the fee or have additional concerns, please contact us at [email protected].

Response from FastSpringJan 3, 2024

As a payment provider, FastSpring is required by our upline payment processors and other organizations to perform ongoing risk assessments on all of our customers in order to comply with various regulations and rules related to fraud prevention, money laundering, sanctions screening, and other similar concerns. For customers processing more than $5,000 annually through the FastSpring platform, ongoing risk assessments are free. For customers processing less than $5,000 annually through FastSpring (e.g. using FastSpring as a failover / backup payment solution) there is a $150 per year fee to cover the administrative costs of ongoing risk assessments which isn’t fully covered by FastSpring’s fees for customers processing less than $5,000 annually. If you’d like more information on the fee or have additional concerns, please contact [email protected].

Response from FastSpringJan 3, 2024

As a payment provider, FastSpring is required by our upline payment processors and other organizations to perform ongoing risk assessments on all of our customers in order to comply with various regulations and rules related to fraud prevention, money laundering, sanctions screening, and other similar concerns. For customers processing more than $5,000 annually through the FastSpring platform, ongoing risk assessments are free. For customers processing less than $5,000 annually through FastSpring (e.g. using FastSpring as a failover / backup payment solution) there is a $150 per year fee to cover the administrative costs of ongoing risk assessments which isn’t fully covered by FastSpring’s fees for customers processing less than $5,000 annually. If you’d like more information on the fee or have additional concerns, please contact [email protected].