FastSpringReviews of fastspring.com

3.3634 reviews
IT & Communication
801 Garden Street, Santa Barbara, California

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FastSpring

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About FastSpring

Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com

FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: fastspring.com
Website: fastspring.com
Category: IT & Communication
Location: Santa Barbara, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 67% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About FastSpring

FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: fastspring.com
Website: fastspring.com
Category: IT & Communication
Location: Santa Barbara, California
Listed on Five Star Index: 2026

Jan 21, 2026

I use fastspring for about 12 years now…

I use fastspring for about 12 years now I believe. Don't be alarmed as a business owner by the many negative reviews you see here. The problem for Fastspring and reviews is that they act as a merchant of record, meaning users are technically buying from them. But if a company using Fastspring messes up the API or implementation and has multiple subscriptions for example, then customers think it's Fastspring messing up. For me as a European business that has clients all over the world, Fastspring simplifies things. Yes Stripe is cheaper, but you'll have to handle your own taxes. Also taxes are lower if you do it yourself, because you have to reach a certain threshold for each country, which if you are not too big are not reaching. But it's very cumbersome to keep track of all that. I prefer to pay a little bit more and have zero headaches. I have a few friends that also do some international business and their bookkeepers don't always fully understand or report the right taxes in each country, which got them into troubles. Support was a little bit faster/better before, but in my opinion if you know who to reach, the support is much more personal than any support I would ever have at Stripe for example. I know with stripe I would be just a number. If you prefer an easy solution, with zero headaches about taxes, generating invoices, refunds etc, then I can highly recommend Fastspring.

Response from FastSpringJan 21, 2026

Thank you so much for this incredibly thoughtful and detailed review after 12 years as a FastSpring customer! Your perspective as a long-time European business owner serving global clients is invaluable. You've perfectly captured a main issue we help solve - the complexity of handling global taxes, invoicing, refunds, and compliance across multiple countries creates real headaches and risks. We appreciate you highlighting how FastSpring simplifies international business operations and provides more personal support than you'd get as "just a number" elsewhere. We truly appreciate your loyalty over 12 years and your recommendation to other businesses. Thank you for taking the time to share such a comprehensive perspective!