Roger C.
Unable to make purchases on Supercell…
Unable to make purchases on Supercell Store. Declined my bank issued debit card, G pay, and Amazon pay. This is ridiculous that it did this period!!! Second rate company you have.

Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Showing 248 reviews with 1 star · Clear filters
Roger C.
Unable to make purchases on Supercell Store. Declined my bank issued debit card, G pay, and Amazon pay. This is ridiculous that it did this period!!! Second rate company you have.
Babs
We email FastSpring to sign up our platform (Yoors) and get started with our products and we receive an email saying they can't support our business. No explanation. The only tools we offer on our site are tools that improve content creation process for our content creators that post blogs, stories and photos on our site. We receive an email back saying they can't support us. No explanation why and we're completely baffled. We are just a site that are looking for a payment provider. After that we receive an email to rate our experience on Trustpilot, so here we are happily writing a review for you.
Jason T.
im yet to sign up with fast spring going through intial calls with them , ive emailed them multiple times and messaging a contact of theres on linkedin too and they just wont return your messages, we had a call booked for 2 weeks ago on a friday but fastspring did not attend the call and only informed me many hours after the call they wouldnt be attented very poor service this hour i had spared for fastspring i would of given to a customer had i know you was not interested in doing business with us.
Response from FastSpringAug 22, 2024
Thank you for taking the time to share your experience with us here. We're sorry for this meeting issue and understand how frustrating it can be that can be when looking for more information about your business' needs. We've requested more information about your case via a private message on Trustpilot, and hope to make things right here. We truly apologize for the inconvenience and hope we can help further clarify any remaining questions you may have.
Heidi H.
Es ist quasi unmöglich, Insisst zu kündigen. Ich zahle seit Monaten umsonst :(. Der größte Reinfall. Geht zu Later.com. Die machen's 1000x besser.
Response from FastSpringAug 22, 2024
„FS*“, „PP*FS“ oder „FSPRG“ auf Ihrem Kontoauszug können auf eine Belastung durch ein Unternehmen hinweisen, das FastSpring zur Abwicklung von Online-Transaktionen verwendet. Sie können direkt hier nachschauen, wofür eine Belastung war: https://fastspring.com/consumer-support-form/look-up-charge/ Darüber hinaus finden Sie hier eine zusätzliche Ressource mit weiteren Informationen zu FastSpring: https://fastspring.com/consumer-support/ Wir hoffen, das hilft Ihnen weiter!
Just my O.
I was trying to buy an audio plugin from a company that I have gotten other free plugins from and ApplePay wasn’t working to make the purchase. The company reached out to FastSpring to see what was wrong and their response was “ if Apple Pay isn't working there are plenty of other methods such as Amazon Pay, PayPal, and regular credit/debit checkout.” So basically FastSpring can’t be bothered to make a service they offer work correctly. To me it sounds like they don’t really know what they’re doing, and don’t seem to care about it one way or another. I’ll never buy anything from any other company using them because they seem pretty shady and less than legitimate.
Response from FastSpringAug 22, 2024
Thank you for taking the time to share your experience. We understand how frustrating it can be when a preferred payment method doesn't work as expected. We truly apologize for the inconvenience this caused during your purchase. We appreciate your feedback and want to assure you that we're constantly working to improve our platform and payment options. If you encounter any further issues or have any questions, please don't hesitate to contact our support team at https://fastspring.com/consumer-support-form/
Mikkel
en virksomhed som ikke fortæller at de opretter abonnement, ved køb, og som man ikke kan lov at slette... hold jer væk når i ser FastSpring. ANSWER to FastSpring Hi, FastSpring I bought a product through ON1 where you were responsible for the payment... you then send a message that a subscription has been created... on your page it says that this is a subscription that is updated automatically... you have a button that says "cancel subscription" BUT this is NOT possible... a pop-up appears for a few seconds saying "subscription may not be deleted" and after almost a month it has not been possible to delete this subscription, which I have never asked fore, because this was a one time payment. and it is not fair that you hold some form of blanko cheque to be able to withdraw amounts from my account. this is NOT okay. - ON1 has just today told me that they will delete it... your company and ON1's choice of FastSpring, has ruined the experience.
Response from FastSpringAug 22, 2024
"FS*," "PP*FS" eller "FSPRG" på dit regnskab kan indikere et gebyr fra en virksomhed, der bruger FastSpring til at behandle onlinetransaktioner. Du kan gå direkte her for at slå op, hvad en opkrævning var for: https://fastspring.com/consumer-support-form/look-up-charge/ Derudover er dette en ekstra ressource med mere information om FastSpring: https: //fastspring.com/consumer-support/ Vi håber, at dette hjælper!
Jules B.
When you email me thanking me for my feedback, I hadn't actually sent it
Response from FastSpringAug 22, 2024
Thank you for taking the time to share your experience. We understand how frustrating it can be to receive a message that isn't aligned with what actually happened. We truly apologize for the inconvenience this caused you. We appreciate your feedback and want to assure you that we're constantly working to improve our platform and responses to all who use our platform. If you encounter any further issues or have any questions, please don't hesitate to contact our support team at https://fastspring.com/consumer-support-form/.
MP
This company is stealing from me. My subscription was canceled with an online service and they switched to FastSpring who then started charging me. I looked up the charge on FS website and the email of record for the charges is not my email. So I have no receipts. When I log into my account on the client website I can’t cancel it either since it’s inactive. Makes me believe this business got my email incorrect on purpose so I wouldn’t see receipts and they could get their revenue up. How else would they mess up my email? Shady, immoral, illegal.
Response from FastSpringJul 12, 2024
Hi MP, Thanks for bringing this to our attention. Let's try to make this right for you asap. Could you please open up a support ticket here so we can better help you?: https://fastspring.com/consumer-support/