FastSpringReviews of fastspring.com

Response from FastSpringMar 17, 2025

Hi Bhavik, We're sorry your experience with FastSpring wasn't positive. As a merchant of record focused on digital products like SaaS, software, and games, our platform requirements differ from payment processors like Stripe or PayPal. We value your feedback and would like to understand what happened with your application. Please share details at https://fastspring.com/consumer-support-form/ so we can improve our communication process for new businesses. Thank you for taking the time to let us know about your experience.

Response from FastSpringMar 17, 2025

We're truly sorry about your frustrating payment experience. It's completely unacceptable that you've tried multiple payment methods without success and only received automated responses. We want to make this right. Please submit your details at https://fastspring.com/consumer-support-form/ so a real person can help resolve your specific issue immediately. Thank you for bringing this to our attention.

Response from FastSpringMar 17, 2025

We're really sorry about your frustrating experience with FastSpring. Having your purchase blocked for over a week and receiving no response to support emails is completely unacceptable. We'd like to help resolve this issue immediately. Please submit your details through our consumer support form at https://fastspring.com/consumer-support-form/ so we can investigate what happened with your purchase and support requests. Thank you for bringing this to our attention. We're committed to making this right for you.

Response from FastSpringMar 17, 2025

We're very sorry about your experience with an unauthorized charge. It's completely understandable to be upset when you've requested a refund but instead received another charge without your consent. We take billing issues like this seriously and want to help resolve this for you. To properly investigate what happened, please submit your transaction details through our consumer support form: https://fastspring.com/consumer-support-form/look-up-charge/ Our team will prioritize your case and work to address this billing issue promptly. Thank you for bringing this to our attention.

Response from FastSpringMar 17, 2025

We're truly sorry about your experience with failed purchases and the lack of response to your support request. Waiting over a week without resolution is completely unacceptable, especially after you've already tried all the suggested fixes. It's frustrating when payment issues are blamed on your card provider without proper investigation. We want to make this right for you as soon as possible. To escalate your case, please submit your details at https://fastspring.com/consumer-support-form/ with a reference to this review so we can identify and prioritize your issue. Feel free to respond to the direct request within Trustpilot as well. Thank you for your patience, and we apologize for the inconvenience this has caused.

Response from FastSpringMar 17, 2025

We're very sorry your orders were declined without any explanation. This is incredibly frustrating, and you deserve better communication about what happened. We want to help resolve this issue and provide the explanation you should have received initially. To investigate why your orders were declined, please submit your details at https://fastspring.com/consumer-support-form/ Our team will look into your specific case right away and provide clear information about what happened. Thank you for bringing this to our attention.

Response from FastSpringMar 17, 2025

Es tut mir sehr leid, dass Sie Ihren Office Key nicht erhalten haben und keine Antwort auf Ihre Anfragen bekommen haben. Das ist absolut inakzeptabel. FastSpring ist ein Zahlungsabwickler für viele Softwareunternehmen, und wir möchten Ihnen helfen, dieses Problem zu lösen. Bitte reichen Sie Ihre Bestelldetails über unser Verbraucherformular ein: https://fastspring.com/consumer-support-form/look-up-charge/ Unser Team wird Ihren Fall prioritär behandeln und sich umgehend um eine Lösung bemühen, entweder mit einer Erstattung oder der Lieferung Ihres Office Keys. Vielen Dank für Ihren Hinweis auf dieses Problem.

Response from FastSpringMar 17, 2025

We're very sorry about your frustrating experience with your software purchase through FastSpring. Not receiving your download or receipt after payment is completely unacceptable, and the lack of response to your support inquiries only makes the situation worse. If you see "FS*," "PP*FS," or "FSPRG" on your financial statement, this confirms your payment was processed through FastSpring on behalf of the software company. To help us investigate what happened with your specific purchase, please visit https://fastspring.com/consumer-support-form/look-up-charge/ where you can look up your transaction details. While we understand you're considering filing a PayPal dispute, we'd like the opportunity to resolve this first by connecting you with our dedicated consumer support team at https://fastspring.com/consumer-support/ Thank you for bringing this to our attention. We're committed to helping you receive either your purchased software or a refund as quickly as possible.