Email and calendar made better! More productive, lightning fast, simple and built to save you time. Fastmail has been the leading independent email service since 1999.
Fastmail (fastmail.com) has 253 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
fastmail.com
Website
fastmail.com
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
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The company replied to 40% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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It just works so well. High quality product. Excellent support. I've been using Fastmail for more than 6 years now. I don't see a reason to ever stop.
Response from FastmailMar 28, 2025
Thanks so much for trusting us with your email for so many years, Andreas!!
JL
John L.
New user flawlessly migrated family to Fastmail
I started using Fastmail just a few days ago with the trial. I had some questions regarding domains and family use, specifically if it is possible to split off grown family members into their own accounts when the time comes. The customer service person was awesome, responded within a few minutes with an on point answer and again a few more minutes later to a follow on question.
I signed up for the family plan immediately and started migrations from Outlook and Google Workspace. Both migrations went flawlessly and with far less trouble than a prior migration from Google Workspace to Outlook.
Subsequently, I have been getting comfortable with the masked email feature which works seamlessly with 1Password. So far so good.
My final comment relates to the company blog. it is clear from reading that this company is passionate about email and wants to do it right. I am glad to be here.
Response from FastmailMar 28, 2025
We're so glad to have you with us!!
GK
Gillian K.
I have been using fastmail for over 20…
I have been using fastmail for over 20 years. It gets better and better.
Response from FastmailMar 28, 2025
Gillan, thanks for leaving these kind remarks! We're so very grateful that you've trusted us with your email for so many years.
RO
Rodney
8 Years and I'm still liking them
I've been with them for 8 years and the service is consistent and always improving. On a personal note - I had a labor intensive task requiring literally doing thousands of searches for specific customer orders - Fastmail's search was BLAZING FAST - as in responses popping up instantly. Their speed saved me hours upon hours of time.
Support has always been good and direct to the problem (as opposed to others who don't really listen and don't really solve your actual problem).
Their apps always work well for me. The only reason I'm willing to keep paying them is because their service is so good.
Response from FastmailMar 28, 2025
Thanks so much, Rodney. So glad to hear we're living up to the name!!
WH
Will H.
I'm giving Fastmail five stars for a…
I'm giving Fastmail five stars for a dozen reasons, but I want to be clear - they process & store their data in the US.
Their support are consistently amazing, they're able to quickly resolve issues. They can investigate matters when you give them access to certain messages. They have the best delivery rates of any service I've ever used.
It's worth the cost. Frankly, I've tried iCloud Mail but it's nothing compared to Fastmail.
If I had a wish-list, it'd be:
- Euro region
- Enterprise product
I would use this product for business. But it needs those Enterprise controls.
Response from FastmailMar 28, 2025
Hi Will, thanks for sharing your wish-list!
We take the protection of our customers’ data extremely seriously. We acknowledge that data residency and privacy remain evolving topics, and we are actively assessing our long-term approach to ensure we continue to meet the highest security and privacy standards for our customers.
If you'd like to tell us some specifics about the enterprise controls you're looking for, we'd love to hear more from you at [email protected].
GL
GL
Great service, reliable support
I've used fastmail for almost 10 years. I selected them because of their stated commitment to provide email for me, not for advertisers or companies who are interested in mining my data. In that time I've been very impressed with the reliability of the service and ease with which I've been able to do things like use masked email addresses and create mail accounts for other family members that are grouped with mine. I've contacted their customer support a couple of times, and in each case been very impressed with the speed of their response and rock solid competence. I strongly recommend the service.
Response from FastmailMar 13, 2025
We're so grateful for your kind review, and that you've trusted us with your email for so many years. Thank you!!
OL
Oliver
The most consumer-oriented email provider
In the Dark Ages of PC computing (25+ years ago) I was a computer consultant subscribing faithfully to Infoworld and PC Magazine. One of my favorite columnists by the name Stewart Alsop II wrote an article about a new service called FASTMAIL.FM He was so laudatory, that I had to try it. At the time, they gave you a free account. Mind you, broadband was still available only to bit companies, it was all dial-up and slow spam. So, I signed for a free a/c. Then I signed for a second one. Then for a third. It never failed: this thing was PERFECTION ITSELF: it did not ever have spam or viruses or any other ugliness and it was fast, even with dial-up. After a year of free use I did not need any more proof: I signed for an upgraded a/c (and have been upgrading ever since). The service is clean, the interface is flawless, your can RESTORE the last week if you deleted stuff you actually needed, you can UNDO SEND and you can have ALIASES, in case your email got contaminated and you want to change it. You can, of course, report spam and phishing, as well as block senders. You can set your home/office cameras/phones/devices to send you email. But best of all, they have great professional people working for them! On the rare occasions that I would need help (mostly due to my deficient knowledge), I'd send an email to Support and they reply RIGHT AWAY, which is something unheard of in our day and time. Nobody can ever convince me to change FASTMAIL, I LOVE THEM!
Response from FastmailFeb 21, 2025
Hi Oliver! Thanks so much for the lovely review. We're so happy to have had you on board for so many years, and we look forward to having you with us for many more years to come.
MA
Mario
Highly recommended
I have been a customer for a number of years, and I recently had the chance to contact customer support.
In my experience, the team was highly professional and went above and beyond in order to provide a great service.
I would highly recommend Fastmail to anyone looking for a quality email experience focused on design, privacy and great integrations.