FastmailReviews of fastmail.com

You find an email provider that is reasonably priced where you can use your own @domain.com, who also emphasize "privacy" on their site and to boot are offering a 30 day trial. Why not give it a try right? After spending some time setting up the DNS and testing out the delivery with some test emails to myself, I was ready to use it for my business. Sent a few business-related items to partners and customers, went to bed, then woke up and checked my email. Now, imagine you are a business owner where email is crucial to your business. It's a revenue driver because without email, it's harder to know what orders or questions your potential customers may have sent. What if one day you could not log in? Well, I couldn't. Why? Because they (permanently) locked it. Of course they did, right? They felt like one of their TOS were violated. Their response was "here are a couple common reasons why others have been locked..." Looked it over none of it applied. It simply tech geeks that think they have more power than they have and abuse it on SMB owners. I know how to get into the mail DNS to change it back to my host server but regardless even if you do, just don't bother and especially if you don't know how, find another provider or stick with your host server. You can't hand over this much sensitive control of your business to these thoughtless individuals at Fastmail. I can't imagaine if someone used their service for longer and actually relied on FM and then getting locked out. I should mention it was all speculative suspicion as in no tangible proof, reason or clarification was brought forward. Just a simple switch at the flick of the wrist and that was that.

People need their head examined if they pay for this dog****, dodgy email service. Free GMail, Outlook, YMail and other free services are so superior, faster, more secure mail with more features.

Fast mail has wonderful people when you begin but when you discover they are ripping you off they suddenly have no one that can understand you and can’t find your account but there auto system has already told you all your information run away as fast as you can

We have paid account with 20+ domains with fastmail and some domains have 100+ outgoing emails, it's been a year or more and few days ago they blocked SMTP without saying anything. We thought there is an error or anything, changed all the parameter many times, wrote to the support, they replied the next day with a robotic answer "It seems you are using the account to send bulk/duplicative emails" which is not true. Even if we did wrongly use the services you cannot just silently block account without notifying the customer and give to the customer time to correct the issue.

There is little worse than a company that displays pretty much zero integrity towards its longest term customers, as Fastmail have done. I joined their service 17 years ago, understanding that, as stated in their website at that time (available at web.archive.com) that my US$14.95 one-time fee "gives you a lifetime member-level account". Little did I realize that "lifetime", by their interpretation, meant "internet-lifetime" or something like that. 2 years ago, I received a message from Fastmail stating that "Those with (onetime-payment lifetime) Member accounts can upgrade(???) to (AN ANNUAL SUBSCRIPTION) Basic account for one year at no cost. They can also get a longer subscription at half the normal price." Fastmail had in its infinite wisdom decided unilaterally that they were moving to a subscription-based service, terminating lifetime Member accounts, end of story. It has taken me the best part of 2 years (as an unwilling subscription Basic account holder) to ensure that the very last of my 15 plus years of contacts including banks, investments, warranty registrations and the like no longer send emails to me at Fastmail. A couple of months ago, I received an email to participate in a class action suit, for a service I subscribed to in 2007, which just goes to show that one can never be sure that one has dotted all the "i"s and crossed all the "t"s when it comes to giving up an email address. But I will not be held for ransom so it's a permanent goodbye Fastmail.

The worst. I have had 2 company accounts and switched both out of fastmail. reason 1 is very bad, very slow and totally incompetent customer support by some south asia call center - reason 2 this stupid password generation, which means you have to have a password for every single device, ending up 1 email account with 10 password, always having an issue with at least one log-in not working, reason 3 - they are very expensive! i switched to bluehost and i pay 1/4 of the cost and reason 4 virus attack issues which they could not resolve and for 6 months people hacked into some accounts and hijacked the server sending up-to 20,000 mails at once, which generated the message that my quote was not enough and for days i could not send any emails.

I have been using FastMail for few years, Its been perfect, never had a problem, I cannot find anything to criticise it. I have used support a couple of times to query odd emails and they were brilliant. I don't find many of today's products and services without fault, but I can't find fault with FastMail. In my view definitely worth the money. Further to my review. Fastmail update has in my view in 1 respect gone backwards, now requiring entering password numerous times for some actions, I don't mind improvements, but this is a total pain in the backside. Reducing my review to 1 star.

absolutely rubbish, nothing works on the server waste of time and money, poor customer support.