Ajith G.
Extremely frustrating support…stay away!
Extremely frustrating support experience — not reliable when you actually need help. The biggest issue with Fast Reports is their support. They do not operate 24/7 and mostly operate around European time zones, which is a serious problem if your business depends on their service. The response time is painfully slow, and getting any real help feels like a full-time job. You basically have to create your own support process and constantly chase their team on live chat just to get movement. To make matters worse, tickets are simply passed from one department to another. Each team asks the same questions again and again, requests the same information repeatedly, and still provides no concrete solution. It honestly feels like they are just responding for the sake of meeting response-time metrics rather than actually resolving the issue. We have faced this multiple times now. Whenever something breaks, our operations are left stuck while we sit around hoping someone from their team will respond and fix it. That downtime directly affects the business, and the lack of urgency from their side is unacceptable. We are now planning to switch providers because this has become too much of a risk. If you are considering using Fast Reports, keep this in mind. Based on our experience, I would strongly suggest staying away and being very cautious.
Response from Fast ReportsJul 17, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our support did not meet your expectations. We understand how frustrating it can be when an issue impacts your operations, and we recognize that in those situations, timely communication and resolution are critical. Our support team follows an established process to ensure issues are investigated by the appropriate specialists. In some cases, this requires collecting additional technical information or involving multiple teams, which can make the process feel repetitive. That said, we understand how this can be frustrating from a customer's perspective, and we are continuously working to improve both our communication and internal coordination. We appreciate your feedback regarding response times and support availability. While our support is currently provided during our published business hours rather than 24/7, comments like yours help us evaluate where we can improve. We'd appreciate the opportunity to review your case once again. We've reached out to you by email to better understand what happened and work toward resolving the issue. We look forward to hearing from you.