Steven A.
Loyal Client Shown the Door!
Between my time with MetLife and, more recently, Farmers (after the acquisition of MetLife’s business 4-5 yrs ago), I’ve had over 30 years of continuous coverage. In all that time, I never filed a claim (other than a few windshields/side window) or was at fault in an accident—neither myself, my wife, nor, more recently, my kids. I was a low-risk, long-term customer—reliable and loyal. Unfortunately, that didn’t seem to count for much. Here’s what I experienced when my AUTO insurance was canceled. I found out not from Farmers but from the Massachusetts RMV. Incredibly, they NEVER communicated with me. Here's a summary: - Policy becomes on track for cancelation after a single attempt to charge my card, followed by a vague email about updating autopay settings. - No meaningful effort to reach me when the payment failed—just a claim that multiple USPS letters were sent, including a required 20-day cancellation notice. I NEVER GOT A SINGLE LETTER, NOT ONE! - No phone call, no clear emails—just silence, despite the severity of canceling a policy. - None of these alleged USPS mailed notices appeared in my online account inbox, where policy documents and important correspondence are typically stored. If cancellation notices aren’t posted there, that’s a serious system flaw. I guess they only mail them...really??? - Shockingly, my account was marked “Do Not Call”—not by me. So again, no outreach, just quiet cancellation. All of this feels like a quiet effort to wind down legacy MetLife accounts and show me a much, much more expensive policy (50% HIGHER)….or the DOOR (I chose the latter). I was a model policyholder for decades and expected far better treatment. Very disappointing. Fight for clients and be an advocate for change is a good/great business culture but not when there’s a quietly understood mantra of don’t rock the boat or you could be “shown the exit”. Feels like Farmers has that attitude. Nobody and I mean nobody wanted to help me; a new biz rep was the closest to understanding the situation but that’s not her responsiblity so she couldn't do much. My advice when considering Farmers...DON'T, RUN AWAY!!!!