Consumer
When I canceled my policy
When I canceled my policy, they still withdrew my premium. Called numerous times. Had customer service say they would call back but never did.
In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.Different Eras, Same Exceptional ServiceFarmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees.The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Gr
Farmers Insurance (farmers.com) has 364 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Showing 319 reviews with 1 star · Clear filters
Consumer
When I canceled my policy, they still withdrew my premium. Called numerous times. Had customer service say they would call back but never did.
customer
I have had bad experiences with homeowner’s insurance as well as auto. I had a lender placed insurance because the insurance company did not send over the proper papers. $1000 wasted to correct. The straw that broke the camel’s back was when my class coverage was removed from $100 to $1000 without my consent. Everything is a recorded line, so investigations should have happened to see that I never asked for that or approved. I canceled Farmea and I am saving a lot of money. I wish I would have read reviews before I was allowed to be exploited.
Len F.
I would not recommend going with Farmers Insurance. I had a situation happen in my condo back in March where my toilet leaked and ended up damaging the two units below me. Plumber came out and fixed the leak and had the paperwork coded in the way where it was one of those things happen situations and it wasn't a thing of improper maintenance and they denied the claim for the repairs in my unit, and then they proceeded to deny the claim for the repairs that happened in the two units below me because they claimed that the bylaws for my Homeowner Association were written in a way that waived all responsibilities even if the fault occurred from my unit which sounds like total BS. I've probably given Farmers Insurance 18,000 since I moved into my condo 5 years ago and with this situation occurring I got screwed out of a $7,000 claim. I'm shopping around for new insurance because if I'm going to pay a homeowner insurance company to do nothing for me when I need them I might as well do it with another place going forward because all the major maintenance has been done in my condominium now. They are a terrible company with terrible ethics and a 50% denial rating. Spend your money elsewhere in look into the reviews of insurance companies because Farmers is a joke when you actually need them. I wouldn't wish their services upon my worst enemy
Mag B.
Worst Insurance Company Ever.Do not insure with them.They are very dishonest about their billings.
Shane G.
They add things to your policy without asking. They tell you one price and bill you another. This company is absolutely terrible and the customer service is herendous.
shawn M.
Most dishonest insurance company ever! Drop them if you have them. When you need them they won’t be there for you.
Mike L.
Absolutely an awful insurance company. I've had claims in the past from car accidents to hurricanes and the insurance company always did their part but not Farmers Insurance,they don't even show up and only give a run around.I would not want anyone to go through what I had to deal with which is still an ongoing nightmare. AVOID FARMERS INSURANCE AT ANY COST
Sara S.
I’m writing this review after spending over two months trying to correct an issue Farmers admitted was their fault and still being told I must pay for a policy period that was wrongfully canceled due to their internal administrative error. Despite never missing a payment and having a clean driving record, my policy was canceled behind the scenes, and I wasn’t made aware until other insurers flagged it as a lapse. In fact, my LexisNexis report shows zero lapse in coverage but Farmers refuses to fix the broader record unless I pay for coverage I never had. It’s a clear case of "we messed up, now you pay to fix it." What’s worse is I’ve since learned multiple others have had this same issue with Farmers all pressured to pay retroactive premiums just to clean up Farmers' reporting mistakes. I’ve wasted hours on formal complaints, phone calls, and documentation just trying to clear my name so I can get a fair rate from a different provider. I’ve asked, respectfully and repeatedly, for a resolution that reflects the facts and allows me to move on. So far? No accountability. If you value your time, your money, or your peace of mind... look elsewhere.