judith J.
A VERY DISSATISFIED CUSTOMER!!!
I would never consider this company to anyone!!!! I never borrowed much too begin as the finance charges were high, so when we were able to refinance to a lower rate we went through so much of back and forth nothing seemed to be going right. WE were told everything was all set and then something else would come up. By the time it finally went through{AFTER A YEAR!!!!!} so much more of the finance charge had accrued,which was horrible!!! WE decided to sell and what we had to pay in finance charges were ridiculous. That never would have happened if things were handled in a more professional manner!!!! Horrible company!!!!!!
Response from Finance of America ReverseNov 16, 2021
Hi Judith, Thank you for bringing this to our attention. We appreciate you taking the time to leave a review and will use this as a learning experience to train and implement new processes. If you still require additional information, please call us at 866-615-1257 and we'll be able to assist you. Again, we apologize for any inconvenience this has caused as customer service is our highest priority.