NMLS ID #2285 (www.nmlsconsumeraccess.org)• BBB A+ rating & preferred partner of the Financial Planning Association• Industry's only concierge team to work one on one with borrowers' post funding to ensure positive long-term outcomes • FAR retains servicing of loans and has commitment to borrower for life• Proprietary product HomeSafe® - lending limits up to $4m• One of the oldest reverse companies• Offers additional income stream - homesharing through Silvernest
Finance of America Reverse (fareverse.com) has 621 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
fareverse.com
Website
fareverse.com
Category
Investments & Wealth
Location
Tulsa, Oklahoma
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 78% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The communication and follow up was not very professional. There is a lack of effort and knowledge. I found it very disappointing and would not recommend this company to anyone. I was misled by my mortgage lender, they were unresponsive at times, until I pushed for feedback several times. This not how a senior should be treated.
Response from Finance of America ReverseDec 7, 2021
Hi Scott,
Thank you for bringing this to our attention. We appreciate you taking the time to provide us information from your experience with FAR. We are researching the situation and someone from our borrower care team will be contacting you directly to help remediate the situation.
RL
Robert L.
Still waiting for agent to call back
Still waiting for agent to call back
Response from Finance of America ReverseDec 7, 2021
Hi Robert,
Thank you for bringing this to our attention. We appreciate you taking the time to leave a review and will use this as a learning experience to train and implement new processes. If you still require additional information, please call us at 866-615-1257 and we'll be able to assist you. Again, we apologize for any inconvenience this has caused as customer service is our highest priority.
SS
Shirley S.
If I could give a -10 review this would…
If I could give a -10 review this would be for Finance America. I would never recommend anyone to use their services. I did everything they advised me to do and I do mean everything. At the end when my house was appraised, I was told it appraised to high. A second appraisal would have to be done. This second appraisal by the appraisal they hired valued my house $65,000 less then the first appraisal. Of course this killed any chance I had. Watch out I do not recommend this company
Shirley Standifer
Response from Finance of America ReverseNov 16, 2021
Hi Shirley,
Thank you for taking the time to leave a review about your experience with FAR.
Unfortunately, the appraiser is an independent nonaffiliated third party. They do not work for us and due to compliance regulations we do not communicate with them or contract them ourselves. We are not allowed to communicate with them directly, only through another third party so we have no influence on their results. They are certified to inspect and evaluate your property in adherence with FHA guides.
Please let me know if there is anything further we can do for you.
MF
M.F.
Seniors beware
Seniors beware! FAR sent an appraiser who lied all over my home report, resulting in the appraisal coming in over $200,000. less than my property value. Vinyl floors, when I have white pine, no garage or fence when I have both, years old and out of the area property appraisals, etc when they should be current, all frauded to bring the value down. We all believe most of it was taken off of Zillow and wasn't consistent with current values on waterfront property. .Luckily I had a smart real estate attorney, the assessor, and several real estate personal looking at this loan. One thought it was about gender and age. Another thought the value was pre set by the lender. Upon checking reviews FAR was fined two and a half million for bad practices last spring by FHA. Check google reviews before continuing with them, And I had to pay for this appraisal, counseling etc. then got another bill for $175.00 to look at a simple trust. Even though I contested and had proof of all the misrepresentation with comps, pictures, etc. they refused to consider another appraisal even though they tell you they will do two. When they realized I wasn't going to cooperate, they didn't return my phone calls. Just a terrible rip off scam.
Response from Finance of America ReverseNov 16, 2021
Hi Michelle,
Thank you for taking the time to leave a review about your experience with FAR. Unfortunately, the appraiser is an independent nonaffiliated third party and thus does not work for FAR. Due to compliance regulations we do not communicate with them or contract them ourselves. We are not allowed to communicate with them directly, only through another third party so we have no influence on their results. They are certified to inspect and evaluate your property in adherence with FHA guides.
A Loan Officer did offer to submit a request for reconsideration of value as this is our only option. I sincerely apologize for what you experienced with your appraisal and hope that you will give us an opportunity to make it up to you in the future.
LC
Linda C.
Slow communication
Slow communication, telephone numbers that don't work. Calls no returned
Response from Finance of America ReverseNov 16, 2021
Hi Linda,
Thank you for taking the time to leave a review. I apologize for the slow communication you received with us. Please call 866-615-1257 for any questions you may have and we will get back with you as soon as possible.
EE
Elizabeth E.
Several issues with the appraisal
Several issues with the appraisal. Dissatisfied with overall experience and customer service.
Response from Finance of America ReverseOct 18, 2021
Hi Elizabeth,
Thank you for taking the time to leave a review about your experience with Finance of America Reverse. I apologize for any miscommunication you had with your FAR rep and we will use your feedback to improve our process and services.
Unfortunately, the appraiser is an independent nonaffiliated third party. They do not work for us and due to compliance regulations we do not communicate with them or contract them ourselves. We are not allowed to communicate with them directly, only through another third party so we have no influence on their results. They are certified to inspect and evaluate your property in adherence with FHA guides.
Please let us know if there is anything further we can do for you.
KS
Kenneth S.
Melissa
Melissa, in San Diego, tried her best, but the rest of your organization gave me such a hard time, that I opted oput.
Response from Finance of America ReverseNov 16, 2021
Hi Kenneth,
Thank you for bringing this to our attention. We appreciate you taking the time to provide us information from your experience with FAR. We are researching the situation and someone from our borrower care team will be contacting you directly to help remediate the situation.
RV
Rick V.
no stars
no stars! Call me and I will tell you about 8 months it took to get the new loan
and the cost I lost of $25,000!!!!
Response from Finance of America ReverseNov 16, 2021
Hi Rick,
Thank you for bringing this to our attention. We appreciate you taking the time to leave a review and will use this as a learning experience to train and implement new processes. If you still require additional information, please call us at 866-615-1257 and we'll be able to assist you. Again, we apologize for any inconvenience this has caused as customer service is our highest priority.
