Svetlana K.
Stay away from this bank
Working with this bank was an absolute waste of time. Documents lost, requested three and four times over, wrong documents sent for employment verification, personal and financial information exposed to unauthorized individuals, unreasonable requests (e.g. to prove disability for the last three years, when it had started only a year ago), just to name a few. Our loan underwriter, Shelby Stover, was nothing but a major frustration. She never had any idea what the documents were about, no matter how many times I tried to explain. Stay away from this bank. After 6 months of wasted time, and being told three times we were "about to close" I waved goodbye and went to a different bank.
Response from Finance of America ReverseDec 20, 2021
Hi Svetlana, Thank you for bringing this to our attention. We appreciate you taking the time to leave a review and will use this as a learning experience to train and implement new processes. If you still require additional information, please call us at 866-615-1257 and we'll be able to assist you. Again, we apologize for any inconvenience this has caused as customer service is our highest priority.