www.Faresfeed.comReviews of faresfeed.com

Booked a round trip. Alayna said the returning flight is confirmed but I must change the departing flight to a more expensive ticket or be charged a $88 cancellation fee. Don’t book with faresfeed. you will likely be poorer if you pay her fees for a terrible website and agent. Update- a month later here in October, I have a fraudulent charge for what appears as “Walmart.com 8…” likely culprit is these guys

Booked a flight and received conformation number for booking, the next day I received a call from "Jack" a customer service rep from Fare factory. Jack had a heavy Indian accent and the number was a New York number, so I asked Jack where he was located. "jack said Chicago. I let "Jack" know I wanted an email because I worried about fraud. Jack advised my flight had been canceled and I would need to pay an additional $220.00 for my flight. I said no and he sent me a cancelation email. I checked with the airline and the flight was not canceled. I will never use Farefactory again

I am now re-submitting this review from the original I posted. When I was asked to give a rating here, the agent stayed on the phone telling me what she needed it to say! I found that incredibly odd and unprofessional! Prior to that she insisted that I change my flight days so I did not pay more than the original ticket that was sold to me on the internet. She told me that the ticket I bought was for stand-by. I knew that was not true but opted for the fare that would allow seat assignments, etc. However, she kept insisting on another day until I finally put my foot down. I have no idea as to the legitimacy of the practices of this group, as when I spoke to the agent, it was clear that she was out to get a rating. This is normal but not to the point of staying on the phone and telling a customer what to do! I do know that, thankfully, the ticket was finally issued with Alaska Airlines. My advice would be to stay away and go to reputable and known sites!

Ruby was AMAZING !!!!! She deserves a raise…

I was going to go to Arizona last December and when I canceled the jackals charged me a 100 dollar cancelation fee. I canceled because nothing was open due to covid. They didn't give a rats petuty they just wanted my credit card number so that they could make an extra 100 dollars off of me. They gave me a 200 dollar travel voucher and I went to there web sight and I couldn't find where to even look up for the dates that I want to go to Arizona at the beginning of next year. I'll never use these clowns again. I'll go to the airlines website even if it costs me more money.

DO NOT USE FARESFEED. They are a rip off and will pretend they have no indication of who you are even with all your reference numbers they provide foe you! Save your money and go another travel agency. This is a scam travel website! Use you money else where!

TERRIBLE ATENCION AL CLIENTE. Es sabado 2 de enero del 2021, llame al 18003752210 para hacer una reservación usando un compensation voucher y tuve la peor experiencia; no con uno, ni dos, sino con TRES empleados de CONTACT SUPPORT (24X7), si ustedes tienen sus llamadas grabadas ,esto sucedió exactamente entre las 1100 y 11:28 am easter time. A la primera persona q me contesto le pregunte si hablaba español ella me contesto que NO y me colgó el teléfono !. Inmediatamente llame de nuevo y me contesto un hombre con acento INDU y en ingles quise hacer la reservación. Le pedi DOS fechas diferentes pero el valor estaba muy alto. La ruta era BOS UIO BOS en julio y primero me dio un valor de mas de $1500, obviamente no quise porque estaba muy alto, así que le pregunte para abril y me dio por $1200, le pregunté si había algo mas económico y solo porque insistí, el precio cambio a $697 apx. (mismas fechas). Entonces le pregunte si podia encontrarme algo mas barato para el verano y me dijo que NO, y textualmente me dijo 'MUM CALL BACK WHEN YOU ARE IN THE MOOD OF DOING A RESERVATION" y me colgó el teléfono ! Llame de nuevo a quejarme de ese maltrato y a la señorita q me contesto le pedi q me ponga con un supervisor, el hombre aquel con acento indu le dijo y yo escuche " hang up if that is the same B*&^^&! Y obviamente ella me colgó ! ESTOY INDIGNADA , claro no dicen sus nombre al principio de la conversacion y por eso no puedo dar nombres, pero es una pena y una vergüenza para la compañía este tipo de MALTRATO A LOS CLIENTES. En épocas normales mi familia y yo viajamos a Ecuador con ustedes mínimo dos veces al anion es una pena si me tocaría hacer publica esta queja sobre el maltrato del que fui víctima hoy día

I purchased a ticket back in April 2020, flight got cancelled due to COVID-19 and I have yet to get my refund. They hang up on you transfer you to wrong department. If you are not 100% about flight please do not purchase from here. BAD Customer Service Thumbs Down.