FareCompareCOVID-19 FAQWe know many FareCompare users had their travel plans impacted by COVID-19. We hope first and foremost that you remain safe during this difficult time. Here are answers to some common questions:Why is FareCompare still promoting travel offers and tracking price changes? Travel restrictions vary in multiple countries and we are adjusting the departure dates for flights in our emails to match these restrictions. Of course we want you to follow the restrictions set up by your health and government officials.How can you cancel a flight or move the departure? You will need to contact the airline that you booked your ticket with (FareCompare does not handle transactions). Look for an email that has a confirmation number. This should also have the airline's contact information.Will airlines charge you if you change your departure?How do you know if you can fly to a certain destination? Either contact the airline if you know which airline you want to use, or visit the government site for your destination.What can you do while waiting for travel restrictions to end?COVID-19 Flight Info & Travel Updates
FareCompare (farecompare.com) has 399 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Subscriber
Continued to get updates after I requested to be removed even beyond my travel dates....annoying
Response from FareCompareSep 20, 2019
Good morning, We are sorry that you were unable to unsubscribe from our emails. We have removed you from our mailing list. If you need any additional customer service you may email us at [email protected]. Safe travels, FareCompare Customer Support
Subscriber
not allowed to choose seats. so one time okay, but the rest of the flights were unacceptable for seating choice.
Response from FareCompareSep 16, 2019
Hello, We really appreciate the feedback. While you cannot choose a seat with FareCompare, you can chose a seat with the airline when booking your reservation. Thank you so much for using FareCompare to search for flights and for the feedback of your experience. Safe travels, FareCompare Customer Support
Subscribe s p B.
Flight prices don't include extras like seats or baggage and there is no method of adding them until payment and the booking has been made.????
Response from FareCompareSep 12, 2019
Hello, Thanks for your feedback about fees adding to the final cost of your trip. This is a great point. A few years ago our CEO explained the origin or airline fees, how they have grown over the years, and how you can potentially avoid some fees. https://www.farecompare.com/travel-advice/airline-fees-bags-history/ FareCompare enables you to compare prices from multiple web sites before deciding which one to book with. Some of the airline fees you won't see until you book the flight while others you may not realize until you are in-flight (meals, for example). One thing we have created is a baggage fee chart; simply choose your preferred airline and learn the cost for checked bags, overweight bags or oversized bags: https://www.farecompare.com/baggage-fees/ Please let us know if this helps. Safe travels, FareCompare Customer Support
Subscriber
Not cheaper at all
Response from FareCompareSep 9, 2019
Thanks for your feedback and the review, too. We would like to invite you to open a support ticket by emailing [email protected] so that we may look into this issue with you. We would love the opportunity to assist you and correct any technical issues that you may have experienced. Safe travels, FareCompare Customer Support
Donald D D.
Book a flight and 2 hours later, called and cancel and they said they have to charge $50.00 for canceling fee. Called the airline and they said I have 24 hours to cancel and no fee. Tried to get money back and they already charged the cc and I am still waiting for the money back.
Response from FareCompareSep 3, 2019
Hello, Thank you for taking the time to write a review. We are so sorry that you have had this experience. FareCompare is a meta-search site. We do not accept credit cards or payments of any kind. When needing assistance with a flight that has been paid for, you will need to speak to the booking site or airline where you checked out. If you ever need any assistance with searches on FareCompare, please email us at [email protected]. We are happy to help with your search! Safe travels, FareCompare Customer Support
Georgie
Didn't find any good deals with Fare Compare
Response from FareCompareNov 27, 2018
Hello Georgie, Thank you for taking the time to write a review. We are so sorry that you have had this experience. If you ever need any assistance, please email us at [email protected]. We are happy to help with your search! Safe travels, FareCompare Customer Support
Traveler
While the fares displayed in your emails may be legally true they are deceiving. I have never been able to secure anything even close to your published fares. These ads are employing your basic bait and switch tactic. This ploy is used to lure the subscriber on to your paying advertisers' websites.
Response from FareCompareNov 27, 2018
Hello, Thank you for taking the time to write a review. We are so sorry that you have had this experience. Our emails do send the cheapest available flights but because of demand and flight purchases made by other customers, not all flights/prices are available for an extended amount of time. The best thing to do is to be ready to purchase as soon as you see the deal or price alert email. If you ever need any assistance, please email us at [email protected]. We are happy to help with your search. Safe travels, FareCompare Customer Support
Viajero
nuca la publicidad esta acorde con la realidad de los pasajes, es decir anuncian promociones que nunca son ciertas
Response from FareCompareNov 27, 2018
Hola, Gracias por tomarse el tiempo para escribir una reseña. Lamentamos que hayas tenido esta experiencia. Nuestros correos electrónicos envían los vuelos disponibles más económicos, pero debido a la demanda y las compras de vuelos realizadas por otros clientes, no todos los vuelos / precios están disponibles por un período prolongado de tiempo. Lo mejor que puede hacer es estar listo para comprar tan pronto como vea la oferta o el correo electrónico de alerta de precio. Si alguna vez necesita ayuda, envíenos un correo electrónico a [email protected]. Estamos encantados de ayudarle con su búsqueda. Atención al cliente de FareCompare
