Anastasiia P.
Poor customer support, they still owe me money
Don't ever book your flight with this company!! First of all, if you book your flight with this company, they will call you and ask for an additional payment, which will make your flight more expensive than what is advertised on the airline's website. If you ask them to cancel, they will inform you that, according to their terms, they are unable to do so. They will impose various fees or charges at their discretion. Secondly, I booked a flight with them that was supposed to include 2 checked bags. However, when I arrived at the airport, the airline informed me that my reservation did not include any checked bags, and I had to pay the full price, which was -$120. I contacted FareBuddies and requested a refund, but it has been 2 months, and I still haven't received my money back. The representatives keep claiming that they don't see my emails with the purchase receipts, or that it's is non-refundable, or they simply can't find my email request. Furthermore, they have hung up on me at least 5 times already. I will never book a flight with them again!



