FanimalFanimal is an all-in-one ticket marketplace that empowers users to organize their own events, buy discounted access as groups, or potentially resell unwanted tickets. Fanimal Organizer assists independent venues and promoters with hassle-free customizable ticketing and interactive add-on features. Fanimal Groups aid buyers in slashing prices and splitting payments across their party to an extensive catalog of events. Fan Selling helps buyers sell tickets to events they can no longer attend. Combining all services with 5-star support, it’s no wonder why Fanimal helps users experience more. BUY TICKETS ORGANIZE EVENTS SELL TICKETS
Fanimal (fanimal.com) has 465 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Events & Venues · Culver City, California
Excellent
Events & Venues · Culver City, California
Excellent
Events & Venues · Los Alamitos, California
Excellent
Events & Venues · woodland hills, California
Excellent
Showing 5 reviews with 1 star · Clear filters
Andrew
Fake Tickets/Ticket Scam We purchased tickets along with utilizing the group payment option, upon arrival to the venue were turned down and told the tickets were fake. The venue couldn’t do anything about it other than direct us to Fanimal or allowed us to buy tickets at the venue. A friend of mine reached out to Fanimal under their ticketing guarantee and the company is giving him a very hard time and not so far appearing to give him his money back.
The C.
My event has been cancelled for almost 3 weeks and still no sign of a refund. It says all over their site about how tickets are 100% guaranteed, even if the organizers aren't offering refunds, but Fanimal refuses to do anything and just keeps giving me the email for the organizers of the event, who are also ignoring me.
Kristin S.
Super confused! Why wasn't my ticket available in the app? Cheap ticket, confusing interface with Ticketmaster.
Response from FanimalAug 30, 2024
Hi Kristin. I empathize with your frustration and am sorry to hear you feel this way about us. It looks like you were content with our pricing, but just didn't enjoy using the interface of Ticketmaster. We don't blame you! Unfortunately, since the venue you attended has a business deal with Live Nation, only in-app Ticketmaster tickets are accepted for digital delivery. We wish there was a way around this issue, but it's standard for resale marketplaces to require anyone to have to download a venue's official ticketing application to go to an event. I'm sorry we can't be of more help, your mistake was of the rare variety we couldn't help fix. We wish we could alter the Ticketmaster interface ourselves, but it's not a product we have influence over. At Fanimal we're trying to be the good guys of the industry through transparent pricing and our patented group purchase feature, which you used for your order to get a great deal. Since we did not hear anything from you to our support team before the event, it appeared like everything had gone smoothly for your group, so it's very disappointing to see such a bad review. You are always welcome to reach out to us at [email protected] if you ever have any questions. I hope you can understand our perspective here and might be willing to give us another shot. Jonny Halprin CEO of Fanimal, Inc.
Kyla Y.
Still a rip off re sale site honestly, no extra fees but they are just built in…
Response from FanimalMay 11, 2023
Hi Kyla, sorry to hear you feel this way! It looks like everything went smoothly with the order you placed with us, so disappointing to see such a bad review - let us know if we missed something. We are a for-profit business, so we do take a small cut of each sale that happens on our marketplace. Ultimately, supply and demand determine ticket prices, but rest assured that the amount we keep is much less than our major competitors, and we don't try to play games with hidden fees. Our goal is to be the cheapest place on the internet to get any ticket - if you ever notice that isn't the case, let us know! Sorry to hear about your frustration. We hope you see that we are trying to be the good guys here and give us another shot in the future.
Nicolas O.
I asked for a full refund after a mistake was made , the answer i got from your company that all sale are final. Your want to keep my $128 go right a head.
Response from FanimalFeb 16, 2023
Hi Nicolas. I empathize with your frustration, we all make mistakes and some mistakes are easier to undo than others. We understand that you made a mistake when you purchased tickets from us. We wish we were able to offer refunds in all cases of user error, but unfortunately we can't because when orders are placed on our platform we incur costs immediately for which we cannot get refunded ourselves. Because of this, our checkout page makes it very clear that all sales are Final. That policy isn't unique to Fanimal, it's true of just about all ticketing platforms; it would impossible to stay in business if we offered refunds no matter what. Having said that, we often offer to help customers in situations like this, by offering assistance in reselling tickets, even though we're not required to do so. And we often can help! Unfortunately, because the order was placed with so little time remaining before the event, there wasn't much we could do. I'm sorry we couldn't do more to help, your mistake was of the rare variety we couldn't help fix. I hope you can understand our perspective here and might be willing to give us another chance in the future.