Fanatics CollectReviews of fanaticscollect.com

I have done well with sales. However, I have an item that has been pending for 6 weeks, and nobody can tell me what the problem is. Customer Service is weak. The fact that there are no 12-year-olds placing false listings, or making bad bids like on eBay is a BIG positive!

Always room to improve. The vault is great. Instant rips wish there was a better rewards system and some flash sales with better odds for grails or chase cards.

There's been many incidences where they didn't follow through with what they promised and acted like the customer had no right or say or acted like we were lying I didn't like that other than that they've been great

I find the site very easy to use. My main complaint is that you can't view more items on one webpage. It is limited to 48 items, which is a very arbitrary number and quite low. It would make scanning things much easier. Also, I would like additional search tools to parse auctions more completely. The bidding is easy but I don't fully get the extended time post the end of the auctions. It would be better to me to have a set time extension or just a final deadline that does not get extended.

Update (Aug 16, 2026): Bumping to 3 stars. After escalating, a VIP Customer Experience rep (Jose) stepped in, confirmed the buyer initiated an ACH payment on Aug 14, and provided clear transaction timestamps and expectations. While I appreciate the direct communication and effort to resolve this, the main platform still displays "Awaiting Payment" with no indication of ACH processing, which causes unnecessary stress for sellers. The issue is currently being monitored, and I will post a final update once fully resolved.

To say that customer service is inconsistent would be generous. Most reps are just plain awful, beyond just not helpful, they actively engage in misinformation, set expectations they never keep, and depending who you speak to you could get a myriad of answers none of which seem accurate. Management has changed however timelines remain very slow. I recently had a card damaged by their staff, last Saturday was promised a follow-up by Monday. A week later, no follow-up, and seemingly customer service knows less about it than they did prior, and my promised payout hasn’t materialized. This sort of amnesia leads to every single issue requiring 10 times the effort to address by the customer , many more emails clogging their system and worse service. The first point of contact rarely resolves anything, and often issues are just never addressed. Update: this current issue has been resolved to my satisfaction, a great step in the right direction, hopefully it continues. Adding a couple stars l from 1 to 3