Fanatics CollectThe official marketplace for sports trading cards, Pokémon, and collectibles.
Fanatics Collect (fanaticscollect.com) has 392 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 135 reviews with 1 star · Clear filters
Nathan W.
Did not ship 1 of the cards in my order. I couldn't receive any help and there is no phone number to reach them. What a scam!
Response from Fanatics CollectMay 27, 2026
Hi Nathan, orders are typically shipped within 5-10 business days. If you still need support please send us an email at [email protected] so we can make this right.
Hamza K.
Horrible experience avoid this place! Needed help with account as it had gotten banned for no reason and no one helped!
Response from Fanatics CollectMay 27, 2026
Hi Hamza, we'd like to help if this is still unresolved. Please send us an email at [email protected] so we can look into your account.
Consumer
Customer service, especially the timelines getting worse. They inconsistently place accounts in delinquency, sometimes well within their own buying timelines. However, they themselves follow no timelines and there isn’t a single policy on their site that they hold to, go ahead check any. Everything getting slower, shipping a card takes over a month. If they weren’t tethered to the larger fanatics brand they’d be long gone. Terrible.
Bruce
I have order thousands of dollars of cards on Fanaticscollect.com, and the customer service and delivery have gotten worse and worse. You literally need to wait 3 or more weeks to get your cards and when they choose to send them, it is through the slowest possible service, even though shipping is quite expensive for the more expensive cards.
maria
They keep closing accounts for no reason, after i spent 20 grand over time, what is wrong with this brand? dont sell here!
B G.
This site is super shady and not professional at all. I would avoid buying anything from them. I found a card I have been looking for up for auction on their site. I won the auction and paid for the item and then a few hours later they cancel my order after already charging my card. Then they put the card back up for auction at a higher price. This is by far the the most unfair and shady card trading site I have seen. I still haven't been fully refunded from winning the auction and they are already trying to sell the card I won fair and square to someone else at a higher price.
Talia N.
My order has mysteriously disappeared and their customer service keeps putting it "under investigation". NO help or resolutions and its been 10 days. This was supposed to have been shipped in 3-5 days and they can't even tell me when ill know what happened to the order. Avoid this website, do not buy!!
