Fanatics CollectReviews of fanaticscollect.com

I won a lot of 24 small/medium lot cards for a total of about $1100. It took a month for Fanatics to send out the order. Went to my local Fedex office to pick-up the order and the said they returned the order to Fanatics because of expected fraud on their end (I have no idea what that means). I contacted their customer support and was put in contact with Rigo. It has been a complete joke since. Rigo could not find my order and emailed me multiple times saying he could not find it. Fedex did an investigation and said that Fanatics received the package back. Rigo had no clue about this. Fanatics put my order into my vault (completely against my wishes) and now wants to charge me an additional $132 to remove my cards from the vault and send them to me. Rigo said send the invoice number and he will take care of it. That was a week ago and still no movement. Rigo sent me an email yesterday saying it is company policy that for larger orders, it will take an additional 10-15 days to have it shipped. It is coming up on 50 days and I still have no order. Fanatics charged 22 percent and their customer is abysmal. I have been buying cards from multiple auction houses and ebay and have never been treated so poorly. Think twice before dealing with this company. My experience has been horrible.

I think this might be a scam site. When you Google the name of the company, "is it legit" comes right up and there a reason for that. I tried to sell an autographed soccer ball which included the provenance paperwork. I spent money to ship it. Once it was rec'd , I was told that I couldn't sell it until I completed my profile. I reached out to customer service and they "fixed" something so I could sell my item. My item was deemed "ineligible" to sell! Annoyed that I was out my shipping costs, I suddenly got charged for a "vault" fee. When I asked if I can get my items back, they said I would have to pay more. AND they charge 2.9% for using a credit card to pay the invoice! Otherwise they want my bank info!! Total Scam.

Pathetic how bad the customer service team is on this site. I sold a card over a month ago. I tried to withdraw the funds but it said I had to verify my account. Well I tried and it failed for whatever reason. Finally two weeks later I get told to retry verification. I do and it says successful but it then says there is an issue again. I've been trying since to get this resolved with no response and I still can't get the funds off my account. This is ridiculous and unacceptable. Especially since I've had a verified Fanatics sportsbook account for a few years. Never had any issues until I dealt with this site. How about you do your job and allow me to get my funds. I certainly won't use this site anymore. I feel like you should reimburse your fee as well for making me wait and for your unprofessional actions. How do you expect people to sell or buy on this site if you cant handle simple things like a verification or withdraw? You probably should shut this down and stick to what this company was good at like betting and selling hats.

Took close to half a year to try and get unbanned which it still hasn’t been sorted. You’d have to constantly start a new chat with customer service cause no one ever follows up with it after you’ve provided a reasoning. Tried to get verified to get payed out after attempting for two months finally the email of me being successfully verified has come. But I got lied to. I still am not verified so it’s close to three months. Repeating the process every week of starting a new chat to get someone to send an email of “rest assured we’ll handle your case” BUT NO ONE EVER CONTACTS. So I still am not able to withdraw the money I’ve put in.

Takes 2 weeks at least to ship cards. Where is that acceptable?

I have never experienced a company with so slow and so bad customer service. They have a group of people who reply to you when you write an E-mail. These peoiple assure you that your case in being handled but thats about it. You never hear anything and there is 0 knowledge they give you about your process. I bought a card, my payment failed whereafter they temporarily closed my account. They have asked me to prove my identity and send pictures of my passport - I have provided everything they asked for, but there is stil no progress or information from their side. We are going on months 4 now :D Absolute joke. Ofcourse they send you follow up mails where they ask you how they could have improved their customer service haha. Because their clients opinions are "super important" to them. I have written them again for the 5th time now, but i doubt i will hear from them. .... About 1 week after i wrote this, they took care of my case. Make an effort to solve cases faster and give a status of the process to the customer along the way. there shouldnt go more than 14 days without getting a notification about the situation

This genuinely might be a scam website. I have seen no positive experiences. I came here after having my hards DISSAPEAR and account BANNED with ZERO help from support. How is this site able to operate??? They should be sued for fraud

WARNING to anyone purchasing through Fanatics Collect - they DO NOT COMMUNICATE AT ALL ... they force you to use their 'Vault' so they can collect fees ... when you purchase a product and have questions or ask to send the package to your HOME - they do not respond (even after 5 chat messages, a customer service/support ticket opening, AND 3 emails) IMPOSSIBLE TO GET A LIVE PERSON (even the chat bot is not live)