Fanatics CollectReviews of fanaticscollect.com

customer service never follows through. money was taken to pay their invoice FROM MY BANK ACCOUNT with no authority and minutes after emailing the invoice. its been 8 days waiting for some help me gain access to my vault that has a large collection no help just attitude. but they continue to send multi emails scolding me for not paying grading invoice while they leave locked out...grrrrr so frustrating

Did not receive what I bid on from a live drop. I reached out but 0 support!

I am someone who is new to the world of breaking and auctions through fanatics and just in general. I've had 3 interactions on fanatics and about 8 on a competitive app. There service through breakers/auctioneers is night and day. To get such negative treatment while asking questions to breakers/auctioneers is totally unacceptable and unfair as i am spending and paying for my service. The worst part these are certified fanatics approved shows so it doesn't look good on the brand when they act this way. I don't know if people of the competitive app are so fully worried about their ratings but they fully are respectful and always making sure that everyone is aware of things going on. As of now my rating stands but as I continue to use i hope and pray that it adjust. Thank you.

This has been the worst customer service experience I have ever had with a company and to top it off somebody reached out escalated it to management it’s been 5 days and I still have not received a response. This is 5 days on top of the month and a half I have been waiting for my 1100 order. My items are missing I was told I was getting refunded they found the items I’m guessing cancelled the refund (this was days after I was told I was getting a refund so after days I was panicking calling the bank wondering where it was) to then reach out back to fanatics for them to tell me they are having FedEx send them back to the item to which they would re issue the items into my vault but it has already been over 45 days I just want the refund like I was told I would originally receive. It’s not August 14th and no update I have not received a response since the 10th and all they said was they were escalating to management. Why can’t somebody call me like a human being instead it’s email and they just message you back whenever they feel like it

STAY AWAY FROM AUCTION ITEMS THE FEES ARE RIDICULOUS AND AFTRR THE FEES THEY PUT YOUR ITEM IN THEIR VAULT AND IF YOU WANT IT SHIPPED TO YOU THEY CHARGE SHIPPING AND PERCENTAGE OF WHAT THEY SAY ITS WORTH! I WON AN ITEM FOR $1300 & WITH THIS SCAM IM IN IT FOR NEAR $1800! STAY AWAY!

I have had a very disappointing experience with Fanatics Collect. First, they failed to deliver my order. The package was shipped with FedEx, but FedEx never delivered it to me and eventually returned it to Fanatics Collect. Fanatics confirmed that they received the package back. It took more than a week before I could even see the returned cards back in my Vault. I then asked for a refund, but Fanatics Collect refused to refund the payment to my original payment method. Instead, they claimed that the funds had been added back to my account and suggested that I sell the cards on their marketplace to convert them back into money. I have also had issues with Fanatics Collect not saying that they have delivered a card and its not delivered, and when problems occur, getting meaningful help or a proper resolution from customer support is extremely difficult. Overall, the biggest problem is not just the shipping issue — it is the lack of customer service and how unnecessarily complicated it is to get your money back when something goes wrong. Based on my experience, I would be very cautious about buying from Fanatics Collect. If everything goes smoothly, you may be fine, but if there is a problem with your order, getting it resolved can be a major headache.

I am extremely disappointed with Fanatics Collect. I wanted to withdraw my balance to my Dutch bank account, only to find out that an international wire transfer costs $50. I find it completely unreasonable to charge such a high fee simply to access my own money. For smaller balances, this can take a significant percentage of the money you have earned or received through the platform. This fee should be made much more transparent before users build up a balance. I certainly did not expect to lose $50 just because I wanted to withdraw my funds. I would strongly advise other users, especially international customers, to think twice before using Fanatics Collect. Make sure you understand the withdrawal fees before putting money or valuable items into the platform. Fanatics Collect should seriously reconsider this policy and offer a more reasonable and affordable withdrawal option.

Submitted cards to sell through their vault. Lost my entire package. They signed for it and accepted the ups package. But now nowhere to be found. Wouldn't trust them. Do not recommend selling through them