Fanatics CollectReviews of fanaticscollect.com

I look forward to the day when a class action lawsuit buries these guys.

I have an order pending from an auction at Fanaticscollect.com for 3 months and no one from Customer Service can tell me when it will ship. They will not give me a name or contact number to call. Its an $8800.00 order and I have no recourse with these guys. After Fanatics bought PWCC, the service level definitely decreased, but this is beyond frustrating. Updated 10/2/26 - just received my items today after a 4th month of working through their system. That was after "escalating" this to whatever special group they claim to have. Customer service is obviously either just bot responses or overseas and has no ability to actually communicate with the people in Tigard who would be able to solve the problem. Think twice before spending your money here.

Sold some of my cards recently and looked to withdraw some funds. Fanatics tried to charge me a $50 dollar wire transfer fee because I'm international and won't let you just send the money to the card/account I used to buy the cards in the first place. Makes it impossible to sell smaller cards to free up some cash. I'm going to sell all the cards I have with Fanatics and withdraw all in one go. Had similar experience when trying to ship cards previously. Fanatics don't care about international customers stay well clear.

I received the card that wasn't looking like when I bought that. Not sure how to explain that but the card wasn't straight, its corners stuck in the plastic. It was damaged during the delivery and slapping it does nothing But in general - Customer service it terrible, response times are extremely slow and assistance is totally unhelpful

I sent in cards and they have not been posted to my vault 😞 way too long. In a separate order I sent in cards to be graded, also way past due. Hundreds of dollars in cards in limbo, trust is lost in this organizations ability to deliver on time.

I place an order over a month ago and they have not delivered the cards and have no idea what is going on. They continue to tell me to be patient with no solution. They refuse they return my monies. It has been a horrible experience. They also will not call you or provide a number to call. Their customer service is horrible.

In the online auctions, they drive up the price themselves; to make matters worse, I won an auction for $9, only to be told they couldn't ship the order and that it was non-refundable. A week later, the item I had paid for was put up for auction again, and after three rounds of using the same tactic, they finally sold it for $43.

Like many others that have reported issues with their vault and login, I too am having the same issue. I cannot logon to their platform and cannot access cards that I have purchased and are in my vault. I emailed support who sent back a reply stating that they are escalating it and would get back to me within 24-48 hours, that was 8 days ago, I emailed again several days ago and still no response. I would be very cautious leaving cards in their vault, I have not heard from them since and it feels like they don’t care. Very disappointed.